Ritz-Carlton reviews

3.7

69% would recommend to a friend

(2,962 total reviews)
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Hervé Humler

80% approve of CEO

67% positive business outlook

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,962 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.7 stars).

Reviews by job title

3K reviews
1.0
Aug 4, 2015
Recommend
CEO approval
Business Outlook

Pros

Honestly... there are no pros that I can think of. It's nice being able to stay at Marriott hotels for cheap... but the availability is extremely limited as well as the number of quality property accessible to Marriott employees on vacation. The company name carries a lot of weight but the majority of employees I worked with were nothing more than amateurs. All of the talent was on the way out the door when I arrived. Literally, on my first day on the job out of orientation, two of my superiors told that I should start looking for a new place to work. The people who told me this were the only people I ever grew to respect at the company and they quit or transferred long before I had the chance to do so.

Cons

Compensation far below industry standard. Terrible work/life balance. Company culture designed to brainwash employees. General lack of intelligence in upper level management. Severe retardation in middle level management. Crumbling brand image.

4.0
Mar 9, 2015
Recommend
CEO approval
Business Outlook

Pros

The Ritz-Carlton is known for luxury and quality and it is rewarding to be part of creating that legacy for your guests to enjoy.

Cons

Perhaps the largest disappointment was the pay was flat for all hourly workers. What I mean by this is every position has a flat pay and regardless if you just started yesterday or if you've been doing this position for 20 years - you are making the same, exact amount. There are no merit raises - the only raises were cost of living raises so if there was a cost of living raise then everyone who did your same position would also be raised to that new level.

3.0
Jan 7, 2015

Luxury for the guests, standard for the employees

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good pay for the area. Solid budgets to provide tools for employees and guest.

Cons

Depending on the management structure at your property it can be very hard to break into management from an hourly position.

Viewing 10 - 12 of 2,962 Reviews

Glassdoor has 3,527 Ritz-Carlton reviews submitted anonymously by Ritz-Carlton employees. Read employee reviews and ratings on Glassdoor to decide if Ritz-Carlton is right for you.