Is Ritz-Carlton a good company to work for?

Ritz-Carlton has an overall rating of 3.7 out of 5, based on over 3,527 reviews left anonymously by employees. This rating has been stable over the past 12 months. 69% of employees would recommend working at Ritz-Carlton to a friend and 67% have a positive outlook for the business. The best reviews about Ritz-Carlton have been left by employees working as Intern , In Room Dining Server and Food Runner .

Does Ritz-Carlton pay their employees well?

According to anonymously submitted Glassdoor reviews, Ritz-Carlton employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ritz-Carlton. This rating has been stable over the past 12 months.

How satisfied are employees working at Ritz-Carlton?

69% of Ritz-Carlton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ritz-Carlton 3.2 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Ritz-Carlton?

Server (116) , Front Desk Agent (80) , Server/Waiter (55) , Bartender (54) , Concierge (53) , Intern (44) , Hostess (38) , Internship (35) , Guest Relations (34) , Manager (30) , Sales Manager (30) , Banquet Server (29) , Guest Experience Expert (29) , Cook (28) , Loss Prevention Officer (26)

What are the pros of working at Ritz-Carlton according to real employee reviews?

"Great benefits and inspired by peers daily!" ((in 298 reviews)); "This job offered great pay and was straightforward." ((in 142 reviews)); "working with great people and teams in a environment with rich company culture." ((in 59 reviews)); "Great company culture from Marriott and good HR." ((in 48 reviews)); "Great leaders and coworkers." ((in 46 reviews))

What are the cons of working at Ritz-Carlton according to real employee reviews?

"Hours constantly changing and poor management" ((in 192 reviews)); "Long hours and dealing with anger guest who think the world is owed to them." ((in 136 reviews)); "No work life balance in the food and beverage department" ((in 102 reviews)); "salary is low and very hard to get a promotion" ((in 83 reviews)); "Managers do NOT try to work with your schedules or outside life" ((in 58 reviews))

What are employees saying about Ritz-Carlton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ritz-Carlton layoffs and their outlook for job security at Ritz-Carlton in 2026.

What are the top reviewed Ritz-Carlton locations?

Naples , Santa Barbara , Orlando , New York , Miami , Washington , Sarasota , New Orleans , Dallas , Atlanta , Charlotte , Amelia Island , Laguna Niguel , Greensboro , Truckee , Key Biscayne , Los Angeles , Half Moon Bay , Denver , Fort Lauderdale , San Francisco , Chicago , Dana Point , Boston , Saint Louis , Avon , Rancho Mirage , Marina del Rey , Philadelphia , Marana

Ritz-Carlton reviews

3.7

69% would recommend to a friend

(2,962 total reviews)

Hervé Humler

80% approve of CEO

67% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,962 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.7 stars).

Reviews by job title

3K reviews

3.0

Oct 13, 2017

If you CAN work somewhere else, do so.

Cook

Recommend

CEO approval

Business Outlook

Pros

The Ritz-Carlton name looks good on a resume The insurance and hotel discount are good.

Cons

Use of J-1 workers results in fewer hours for American workers, and the J-1s themselves are over worked and underpaid. They say they promote from within, but many positions have been filled by newcomers instead. They claim to be involved in community, but when Irma hit they turned us down for help. The management over the resturaunt has lowered moral so much that over 8 people have left in 2 weeks. They hire for one position then have you work something else.

1.0

Jun 27, 2015

Warning!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The only pros were the great co-workers and the benefits. Saying that you work for "the Ritz" people are impressed, but they do not know the truth about the place!

Cons

Warning to job seekers! The Ritz talks the talk but doesn't walk the walk. Upper management always has their own agenda and if you do not fit into that you are doomed! You will not realize how you should really be treated as an employee until you leave! All I can say is Wow should have left a long time ago............

2.0

Mar 6, 2015

Corrupt Environment & Inconsistent Values

Guest relations manager

Recommend

CEO approval

Business Outlook

Pros

Employee/Family Discount Benefits, Cafeteria, Gratuities, Workplace Friends

Cons

Management, Bureaucracy, Inflexible Hours, Working Holidays, Terrorist Guests, Micromanagement, Continuous Interrogation Post-Conflict Resolution, Hostile Work Environment

Viewing 16 - 18 of 2,962 Reviews

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Ritz-Carlton

Ritz-Carlton reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

If you CAN work somewhere else, do so.

Warning!

Corrupt Environment & Inconsistent Values

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Jobs at Ritz-Carlton