Is Ritz-Carlton a good company to work for?

Ritz-Carlton has an overall rating of 3.8 out of 5, based on over 3,537 reviews left anonymously by employees. This rating has been stable over the past 12 months. 68% of employees would recommend working at Ritz-Carlton to a friend and 67% have a positive outlook for the business. The best reviews about Ritz-Carlton have been left by employees working as Intern , In Room Dining Server and Food Runner .

Does Ritz-Carlton pay their employees well?

According to anonymously submitted Glassdoor reviews, Ritz-Carlton employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Ritz-Carlton. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Ritz-Carlton?

68% of Ritz-Carlton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ritz-Carlton 3.2 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Ritz-Carlton?

Server (116) , Front Desk Agent (80) , Server/Waiter (56) , Bartender (54) , Concierge (53) , Intern (44) , Hostess (38) , Internship (36) , Guest Relations (34) , Manager (30) , Sales Manager (30) , Banquet Server (29) , Guest Experience Expert (29) , Cook (28) , Loss Prevention Officer (26)

What are the pros of working at Ritz-Carlton according to real employee reviews?

"Great benefits and inspired by peers daily!" ((in 296 reviews)); "This job offered great pay and was straightforward." ((in 163 reviews)); "Excellent Training and knowledge of customer service" ((in 69 reviews)); "working with great people and teams in a environment with rich company culture." ((in 58 reviews)); "Great leaders and coworkers." ((in 49 reviews))

What are the cons of working at Ritz-Carlton according to real employee reviews?

"Hours constantly changing and poor management" ((in 188 reviews)); "Long hours and dealing with anger guest who think the world is owed to them." ((in 126 reviews)); "No work life balance in the food and beverage department" ((in 98 reviews)); "salary is low and very hard to get a promotion" ((in 90 reviews)); "Managers do NOT try to work with your schedules or outside life" ((in 61 reviews))

What are employees saying about Ritz-Carlton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ritz-Carlton layoffs and their outlook for job security at Ritz-Carlton in 2026.

What are the top reviewed Ritz-Carlton locations?

Naples , Santa Barbara , Orlando , New York , Miami , Washington , Sarasota , New Orleans , Dallas , Atlanta , Charlotte , Amelia Island , Laguna Niguel , Greensboro , Truckee , Key Biscayne , Los Angeles , Half Moon Bay , Denver , Fort Lauderdale , San Francisco , Chicago , Dana Point , Saint Louis , Boston , Avon , Rancho Mirage , Marina del Rey , Philadelphia , Marana

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Ritz-Carlton

Part of Marriott International

Ritz-Carlton reviews

3.8

68% would recommend to a friend

(2,969 total reviews)

Hervé Humler

80% approve of CEO

67% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Career opportunities

3.7

Culture & values

3.6

Compensation and benefits

3.3

Senior management

3.2

Work/Life balance

Ritz-Carlton has an employee rating of 3.8 out of 5 stars, based on 2,969 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

3.0

Apr 7, 2016

Great company, but be careful!

Front office supervisor

Recommend

CEO approval

Business Outlook

Pros

Working with great people, and being empowered to make decisions that in most places would require a fight with upper management. Free lunch, and employee parties here and there.

Cons

Upper-Management are very critical of employees especially their Supervisors and Managers. Line level employees typically have it "made in the shade." Behind closed door meetings with management could be overwhelming. Its hospitality, expect to work most nights and weekends and definitely get used to not having a life outside of work. Be careful, they abide strictly by the employee handbook. They will love you, but if you break 1 rule?? They will toss you overboard like you never mattered. I've seen it happen to their "Star" employees. I was one of them! i jumped ship before the purge. Management changes constantly.

4.0

Apr 7, 2016

Big multinational company

Guest relations representative

Recommend

CEO approval

Business Outlook

Pros

Multinational, luxury and guest based

Cons

too busy, overtimes, if hotel is short of guest they send you unpaid holidays

3.0

Apr 6, 2016

Server

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Very good benefits, nice cooworkers but managers need a lot of training and improvment.

Cons

Very long hours. Custumers have a very high expectations and not really heplfull management team.

Viewing 2419 - 2421 of 2,969 Reviews

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Jobs at Ritz-Carlton

Assistant Maintenance Supervisor

Apartment Leasing Consultant

Spa Attendant (Shipboard)

United States

View job