Is Ritz-Carlton a good company to work for?

Ritz-Carlton has an overall rating of 3.8 out of 5, based on over 3,536 reviews left anonymously by employees. This rating has been stable over the past 12 months. 67% of employees would recommend working at Ritz-Carlton to a friend and 66% have a positive outlook for the business. The best reviews about Ritz-Carlton have been left by employees working as Intern , In Room Dining Server and Food Runner .

Does Ritz-Carlton pay their employees well?

According to anonymously submitted Glassdoor reviews, Ritz-Carlton employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ritz-Carlton. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Ritz-Carlton?

67% of Ritz-Carlton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ritz-Carlton 3.2 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Ritz-Carlton?

Server (116) , Front Desk Agent (80) , Server/Waiter (56) , Bartender (54) , Concierge (53) , Intern (44) , Hostess (38) , Internship (35) , Guest Relations (34) , Manager (30) , Sales Manager (30) , Banquet Server (29) , Guest Experience Expert (29) , Cook (28) , Loss Prevention Officer (26)

What are the pros of working at Ritz-Carlton according to real employee reviews?

"Great benefits and inspired by peers daily!" ((in 301 reviews)); "This job offered great pay and was straightforward." ((in 158 reviews)); "Excellent Training and knowledge of customer service" ((in 67 reviews)); "working with great people and teams in a environment with rich company culture." ((in 56 reviews)); "Great leaders and coworkers." ((in 49 reviews))

What are the cons of working at Ritz-Carlton according to real employee reviews?

"Hours constantly changing and poor management" ((in 191 reviews)); "Long hours and dealing with anger guest who think the world is owed to them." ((in 134 reviews)); "No work life balance in the food and beverage department" ((in 98 reviews)); "salary is low and very hard to get a promotion" ((in 90 reviews)); "Managers do NOT try to work with your schedules or outside life" ((in 60 reviews))

What are employees saying about Ritz-Carlton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ritz-Carlton layoffs and their outlook for job security at Ritz-Carlton in 2026.

What are the top reviewed Ritz-Carlton locations?

Naples , Santa Barbara , Orlando , New York , Miami , Washington , Sarasota , New Orleans , Dallas , Atlanta , Charlotte , Amelia Island , Laguna Niguel , Greensboro , Truckee , Key Biscayne , Los Angeles , Half Moon Bay , Denver , Fort Lauderdale , San Francisco , Chicago , Dana Point , Saint Louis , Boston , Avon , Rancho Mirage , Marina del Rey , Philadelphia , Marana

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Ritz-Carlton

Part of Marriott International

Ritz-Carlton reviews

3.8

67% would recommend to a friend

(2,969 total reviews)

Hervé Humler

80% approve of CEO

66% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Career opportunities

3.7

Culture & values

3.7

Compensation and benefits

3.3

Senior management

3.2

Work/Life balance

Ritz-Carlton has an employee rating of 3.8 out of 5 stars, based on 2,969 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

5.0

Feb 5, 2016

Great company and culture!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great company with great energy to move forward. Continuously train employees to provide top notch luxury service. They have a great team and provide great benefits to their ladies and gentlemen.

Cons

it was a little difficult for management to reprimand employees who were silently slackin while some picked up the slack. But it's a tough I understand.

2.0

Feb 4, 2016

Pros and Cons

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

It is a beautiful property and the insurance is very good. Also employee discounts and perks are good as well as a great employee cafeteria staff!

Cons

Not a great work/life balance. Some managers give you a hard time about taking time off. No real opportunity for advancement as an hourly, it is very political. Goals for bonuses are set just out of reach or manipulated so that they are unattainable. Everyone talks behind each others back including management. Always understaffed, managers are unhelpful or no where to be found. No accountability by supervisors who seem disinterested in actually doing their job. Many supervisors and management creating a hostile work environment but go unchecked by anyone.

1.0

Jan 30, 2016

Operations

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Location and clientele will prepare you for many challenges. Great place to give you your first experience in luxury. Um, great coffee shop next door on 58th street (I'm trying here).

Cons

Very shady handling of all employee issues. Too many union side deals. No support. Very inexperienced upper management. Do not go to HR for anything. Cover up central. Also, operations management is severely understaffed yet killed regardless of occupancy. Just operations. Sales, finance, executive committee are juuuuuuust fine.

Viewing 2455 - 2457 of 2,969 Reviews

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