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      Ritz-Carlton

      Part of Marriott International

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      Ritz-Carlton reviews

      3.7

      69% would recommend to a friend

      (2,964 total reviews)
      avatar

      Hervé Humler

      80% approve of CEO

      67% positive business outlook

      Ratings by demographic groups

      Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,964 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.7 stars).

      Reviews by job title

      3K reviews
      4.0
      Apr 7, 2014

      The Ritz WAS a great company to work for.

      Reservatioins supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      The best things about this company were it's benefits plan. Not many companies can match what they offer. The culture of excellence and expectations was also something that I liked. It made you always strive to be your best.

      Cons

      They preach that employees are valuable to them and they strive to ensure that employee satisfaction is one of their greatest values. However this is not they case. If you are not perfect, watch out! They will not hesitate to get rid of you, especially if you have ruthless management.

      4.0
      Mar 31, 2014

      Great Company; just try to stick to larger properties if upward mobility is a priority

      Communications/pbx
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company culture, perks ranging from discounts to medical to just general swag. I adore working here, although did not in the past due to shoddy management. There are so many benefits to working here, I would always recommend it still. Pros: medical/dental/vision, opportunity for career mentor-ship, culture and attitude, "friendly" corporation, opportunities to win luxury gifts and trips regularly, fun environment, employee cafe, employee recognition and appreciation, top pay rates.

      Cons

      As with any company, but especially glaring to due to the strongly touted Ritz-Carlton brand standards and culture, an ineffective manager can ruin the experience for anyone working around them. Also, having already worked at a small property, you will find that upward mobility is nearly impossible unless you are being mentored and placed in line for positions that come open. Do not expect to procure a promotion if you are not fully immersed in the culture and be aware of your emotional IQ. These things will get you further than any outright work ethic accompanied with a poor attitude.

      Viewing 2743 - 2745 of 2,964 Reviews
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      ReviewsRitz-Carlton reviews

      Glassdoor has 3,531 Ritz-Carlton reviews submitted anonymously by Ritz-Carlton employees. Read employee reviews and ratings on Glassdoor to decide if Ritz-Carlton is right for you.