Ritz-Carlton reviews

great place to work... happy about the experience, but glad to be out of the hospitality industry... for a hotel job, the ritz is the best company to work for besides their antiquated dress code but that's to be expected. i made a lot of money without having to do an exorbitant amount of work. "We are ladies and gentlemen serving ladies and gentlemen." They really try to let this company model permeate through every aspect of the business. Overall, I am very happy to say that I was "Ritz-Carlton."

They walk the corporate talk (of keeping customer service high) more than any other company I've worked for. Most service companies hire employees based on their perceived competence to do the work required, then attempt to "teach" them customer skills. The Ritz, however, interviews employees separately for both job skills and personal qualities. The latter interview is a personality profile that ascertains the applicant's spirit to anticipate and fulfill guest needs. Their philosophy subscribes to the belief that great employees are hired, not molded by the employer, and that job skills can be taught; but not so a guest-oriented attitude. Remember the smart, smiling, engaging cashiers on the old McDonald's commercials? Ritz employees are like that in real life.