Ritz-Carlton reviews

3.7

69% would recommend to a friend

(2,962 total reviews)
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Hervé Humler

80% approve of CEO

67% positive business outlook

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,962 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.7 stars).

Reviews by job title

3K reviews
5.0
Feb 25, 2009
Recommend
CEO approval
Business Outlook

Pros

Great Benefits, comfortable corporate culture, and free cafeteria food! Additionally, there are always opportunities to work within other departments to learn and grow. Everybody treats guests and other employees as fellow ladies and gentleman. Uniforms are washed and maintained on site and no additional cost. Discounts for Marriotts and Ritz Carltons are available from day 1 to all employees. Ability to transfer easily to other hotels. Has an effective employee promise/protection plan that provides recourse for employees.

Cons

Pay not as good as other comparable hotels. Tipped positions can offset this however. Can include very random hours including late night, weekends, and long shifts.

1.0
Feb 21, 2009
Recommend
CEO approval
Business Outlook

Pros

MOney are good and packages are very good

Cons

Ritz- Carlton Management are very weak, they takes lot of pride in their job and they lack of Humblness. ALthought they reward al lot employees for the jobe done, they don't reward an employee for doing " really" a good job. Reward at the end of the day is given to everyone, including who doesn't deserve it! It turn to be feack and not natural. Ritz also has very stingy owner, and frequently the tools for a good managemnet of teh hotel, are not quite there. Very old forniture, computers, offices, equipment, kicthens,etc... Where I was in Dubai we were sharing 1 computer with 5 F&B Outlet. Other porperties doesn't even give e-mail access to Department Head, that says it all, about how the information are shared! LOL Ritz Carlton is the worst company I've ever worked for, and i wouldn't go back to work for them not even being payd double the salary i make now.

2.0
Feb 7, 2009
Recommend
CEO approval
Business Outlook

Pros

Brand recognition. There are a lot of marketing dollars and PR effort invested. It works effectively. Perception by those who are not guests is strong. Ratings by Four Seasons guests who've experienced Ritz are weaker. Marketing and PR teams are excellent. Creative. Edgy. Relevant. Locations. International opportunities.

Cons

1) Political organization. Tread carefully. Trust no one. Keep your head down and do your job. 2) Centrally organized. Not much left to an individual property. Uninspiring. 3) Finance processes are burdensome and difficult to navigate. Tasks take hours at Starwood that take days at Ritz. 4) Requires too many hours to get the job done. The talk about balance is just that - talk. 5) Too much time spent on Marriott absorption of Ritz. Economy is good cover. 6) Too many aspirational customers. Observe pricepoint between JW Marriott and Ritz - observe pricepoint between Ritz and Four Seasons. 7) Too much time required for accounting and personnel related administrative tasks. Not enough time on the restaurant floor with guests or associates.

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Glassdoor has 3,527 Ritz-Carlton reviews submitted anonymously by Ritz-Carlton employees. Read employee reviews and ratings on Glassdoor to decide if Ritz-Carlton is right for you.