In this company, there are not departments, they are referred to as teams. Same with people working at Rocket. We are not employees, we are team members. Our higher ups are not supervisors, but leaders. This company does do a great job of casting words of affirmation. In all honesty, this is false hope. If you sign up to work here, you will be married to it. Forget about work life balance. I would give that section zero stars if that were possible. If your lucky, you'll get to work a 40 hour week, and thats a slow week. You will more than likely have to do work that other teams are responsible for. Keep in mind those team members get paid more to do that work. YOU WILL NOT BE COMPENSATED FOR THAT WORK. When it comes to PTO, you have to request on days that are open for requests. Good luck taking a consecutive week off without having to have it escalated. Finding a time slot that is open for that amount of time is next to impossible. Circling back to words of affirmation. I cant tell you how often our leaders, directors, etc tell us how "proud" and "thankful" they are for our work. This sounds great, but the actions that follow kind of drive me a little insane. Following these words of affirmation are updates of random increases in our schedules already full of MANDATORY OVERTIME. Which has been in effect for well over 2 months at this point. As well as off and on for many months prior. I work far more than I do anything else in my life and it is arguably not by choice. I know people will say to simply find another job, but the job market is terrible and I have bills. I would know since I work on the delinquency team and hear about it dozens of times a day. Going off on that last point, and this is more about the role itself and not the company, this is a difficult role both mentally and emotionally. You will hear some really unfortunate stories. You will be screamed and called every name in the book. You might even have to reach out to someones family member to prevent a potential suicide attempt. You wear many different hats in this role: Debt collector, therapist, advisor, life coach, the list goes on. I am at a point where unfortunately my work ethic is slipping due to trying to hold onto my physical and mental health, as well as my relationships outside of work. There is plenty more I could say but my ultimate point is that I have grown very sad and disappointed in a company that I was super excited to be apart of.
