Rocket reviews

No work/life balance; the expectation is that if you're not working overtime or offering to do so then you are a slacker and not worth the company's time. The pay is very low for the amount of work you do and positions are so specialized to the point that you are performing the same monotonous thing all day long without any variation. Positions are flooded with 25-35 somethings so it is very difficult to more up and even be noticed. Leaders are unforgiving and the client will have word over any team member 99.9% of the time, one mess up or complaint and you could be let go. Quicken Loans staffs out majority of their entry level team members so that when the mortgage market shifts, they can lay off all of the contracted team members and their rates will still show as not having let anyone go since the hundreds of people let go were not actually "Quicken Loans Team Members"

The company culture has diverged significantly from Dan Gilbert's ISMs and has evolved into a low-trust, waterfall-style work environment driven by risk-averse middle management. The Family of Companies promotes a set of ISMs—cultural guideposts that suggest a high-trust, innovation-focused workplace. The reality, however, often falls short: ISM: Do The Right Thing Reality: Speaking up about concerns can carry political consequences, leading many to stay silent rather than challenge the status quo. ISM: You'll See It When You Believe It Reality: Aspirational messaging about flexibility and autonomy doesn't align with restrictive policies (no international remote work and in-office day quotas) and skepticism around time off or delayed responses. ISM: We Are The They Reality: Frontline team members are excluded from strategic decisions. Concerns are deflected with vague assurances that "leadership is working on it." ISM: Innovation Is Rewarded Reality: Safe, incremental ideas are celebrated, but genuine risk-taking is quietly discouraged—or met with consequences when results aren't perfect. ISM: Obsessed With Finding A Better Way Reality: Teams are overwhelmed with mandatory meetings and delivery pressure, leaving little time or incentive to actually innovate or improve processes.