Rocket reviews

3.4

53% would recommend to a friend

(5,629 total reviews)
avatar

Varun Krishna

64% approve of CEO

48% positive business outlook

Rocket has an employee rating of 3.4 out of 5 stars, based on 5,629 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rocket employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

6K reviews
1.0
Jul 22, 2021
Recommend
CEO approval
Business Outlook

Pros

Benefits is the only positive thing to say.

Cons

This company preaches that they care about you. But in all honesty, they do not really care about you. They work you 60 plus hours a week and they will take days off from you if the Regional Vice President doesn’t like his/her numbers. This company preaches work/life balance but they do not really care if have a work/life balance. Your pay is $860 - $890 every 2 weeks. They treat you like a dog and it is the bankers fault if the company doesn’t succeed. The senior leadership here at quicken, talks down to people and are very rude as well. They do not like when people voice their opinions. I would rather work a 12 hour shift in a warehouse than put up with this crap and the pay is much better. Quicken will lie to new employees coming in about how their life will change. Not for the good like they state. But for never having time for family. My time here at Quicken is numbered. Stay away from this company at all cost.

2.0
Apr 5, 2021
Recommend
CEO approval
Business Outlook

Pros

Benefits are good and also inexpensive

Cons

Leadership is terrible and consists of former employees that weren't very good at their roles so they moved into leadership. QLMS Underwriters spend hours on the phone each day talking to brokers that want to argue or get their loans moved to the top. You cannot miss a phone call or you have to provide reasoning why you missed it... even though you are an underwriter that should be actually underwriting. The base pay is possibly the lowest in the entire industry and the bonus is dependent on how bad turntimes are. Once turntimes are caught up, bonus is terrible.

1.0
Feb 20, 2020
Recommend
CEO approval
Business Outlook

Pros

All the free slushies totally make up for them paying consistently below market rates. It's so fun when senior leadership ISM's all over your face, but don't worry, they are just "coaching" you. Senior leadership is always right, somehow they never make mistakes, so it's so encouraging working with leadership who can always let you know how their actions were your fault. But this is a positive thing because now I can grow from it.

Cons

The CEO has told all of senior leadership to flat out fire any team leaders who aren't towing the line. Since Peters principal is in full effect there (tons of senior leaders are in positions of power just because of their tenure) we have directors, VPs, and Senior VPs firing team leaders who simply don't least like them. The ISMs sound good on paper, but the real culture inside the company, especially in technology is FAR different. There is a mass Exodus happening in technology right now. Ask recruiters from other companies around Detroit if you don't believe me. Everyone is jumping ship for a reason. Regarding technology, they say that engineers get to make the technical decisions, but that couldn't be forget from the truth. Senior leadership will ALWAYS second guess your decisions and make you feel like your solution is stupid, even if they don't have a better one. I know this sounds crazy, but it's unfortunately true. Their anonymous surveys called "The Outlet" are not anonymous, trust me. They find ways of pinpointing who said what, and they absolutely black ball you for it. Oh yeah, and leadership doesn't actually read them, it's all a ploy to get team members to think there opinion is heard. I've seen it first hand to many times. Doing the job right isn't as important as doing the job fast. They have built up so much technical debt this way, it is incredible. Just don't be the guy left holding the bag when systems go down or it will be all your fault, even though the problem was the decisions that had been made previously by most of those in senior leader roles. Since they are never at fault, guess who is, bingo, you are. And btw, it will be reflected in your review and your bonus. There is so much arrogance there by people who have no context of what an Enterprise solution should look like. They are using the thinking they did when the company was small and trying to apply it to a large Enterprise, and you wonder why there are so many outages. I've literally heard people say multiple times "we are Quicken loans, our way is better than the industry." When clearly those methods cause outages. Speaking of outages, hold on tight, because you will be on them all the time. Day and night. And again, if it's your system that you inherited full of problems, doesn't matter it's all your fault.

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