This job is the traditional churn and burn sales job. For those who are smooth talkers that do not feel bad selling someone something they don't really need, this job has opportunity. For those who hate talking on the phone for 11 hours a day, and who do not like telemarketing, you will HATE this job. Here's why:
-In SAFE training you get overtime over 40 hours and can work up to 60. Once you are salary, 60 hours is the minimum you can work. They tell you that you will have two days off every other week and one day off the opposite weeks. Not true. The "pace" days they offer are not optional. Your directors make you come in. You will get 1 day off a week and directors make you feel guilty for having that 1 day off. You have zero work life balance. I was also in school part time for my MBA and when I left at my scheduled time (8pm) to go home and take an exam, I got called into a meeting the next day and was told I had to choose work or school and should not have left at my schedules time unless I had a loan.
-The shuttle sucks. If you dont pay out of pocket for parking, be prepared to spend 45 min to 1 hour every day on the shuttle going to and from your vehicle. Time you could be sleeping or spending with your family.
-The positive culture is beneficial to making friends but in the end, the company doesn't care about you. If you get sick or lose your voice and you can't make sales that day they will be sure to let you know how much you let your team down. It is 100% about sales. They give you crappy leads where people do not qualify for the loan or they have already told other people no. You will spend most of your day trying to talk someone into giving you their credit score so you can "help" them, only to find out they don't qualify, then they get mad at you for pulling their credit. If you have any conscience whatsoever, you will feel bad and want to quit.
-The supervisors are trained to tell you that you will make a ton of money. You will hear it non stop. In actuality, the ones making the commission were the ones that hired in when interest rates were 2.5%. People were refinancing left and right. They got their Presidents Club status and now they get the best leads. People who call wanting to refinance. You as a new banker will never get those leads. You will be getting transferred people who hate you and were called non stop by 6 other companies. Interest rates are rising and QL is one of the most expensive companies to refinance with. It is very difficult to make a living there.
-The goals are difficult to make. My first month on the banking floor I did well. I had a $2100 commission check and then got my $1500 bonus from passing the SAFE exam, but every month after was a mess. I barely brought home $700 a month in commission and you work so many hours that you make less than minimum wage and they have to pay you extra to bring you to the state minimum. They will smile to your face and tell you that you need to work harder and work more hours but it is not worth your health and happiness for $2000 a month.
-They tell you that you can always transfer to another department but they lie. If you hire in as a banker you must wait 1 year to transfer and by the you are burnt out from working 6-7 days a week. Once you hit thenyesr they play games and will only transfer you to another banking department and that is only if someone else wants to swap or if they are hiring. It rarely happens.
-You earn PTO but they urge you not to take time off. Your director must approve it and since they make their sales goals and commission off of your sales, they don't like to approve it. Unless you are a director and a lead salesman, you get treated like a peon.
-They mention that some bankers work only 35 hours a week. Those are bankers that make above goal. If you have morals and ethics, this will not be you. I promise. I had a manager approve a $2,000 discount for a client of mine and when it got to closing the other department removed it. I pointed it out and he said "Too late now. If they delay closing they have to pay more anyways to extend., so do not say anything and just let them close." QL does not care if the managers lie as long as they get the sale in the end. I had another director hop on my call and try to sell a client a loan that would save him $100 a month now but would extend it another 15 years whereas if they person just kept doing what they are now, their car would be paid off in 2 years and they could apply the $500 payment to the home and have it paid off in 5. I agreed with the client to not refinance but my boss did not want to lose the sale and tried to make the guy feel like a Morgan and told him the $100 now was worth more than an uncertain future. That is what you are dealing with.
