Ross Stores reviews

3.2

50% would recommend to a friend

(11,203 total reviews)
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Jim Conroy

62% approve of CEO

47% positive business outlook

Ross Stores has an employee rating of 3.2 out of 5 stars, based on 11,203 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ross Stores employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

11K reviews
4.0
Jan 5, 2026

Ross warehouse drivers

Recommend
CEO approval
Business Outlook

Pros

Easy work, not hard to understand once you understood the company matrix system (timesheet)

Cons

The company matrix system (timesheet) was never properly explained to anyone.

1.0
Jan 4, 2026
Recommend
CEO approval
Business Outlook

Pros

They offer a 401k plan.

Cons

The customers are the worst I've ever had to interact with. The pay is NOT worth the work they have you do. You can't do anything if someone just walks out with a bunch of merchandise (EAS and all). You are timed at the register. You're timed doing markdowns. You're timed doing cash office. You're strictly timed in stock room. Just about the only positions you aren't timed for are SPS and fitting room. SPS might be the worst position of all. I was the best at my job in my district (per our district manager), possibly in the region (again, per my district manager) and all I got for it was a "thanks for your hard work". No pay raise, no real recognition, no bonus, not even a gift card. What I had to endure to be the best at my job was: yelling, stealing, verbal harassment, cussing, and threats of violence up to and including death. My safety is not worth what they paid me to stand at the door and take all of that. I never felt safe in that position. I'm glad I'm now salesfloor, but it isn't much better because now I am required to learn how to and perform everyone else's job! I am paid the highest out of the non-management at my location and it still isn't a livable wage.

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Ross Stores Response
6mo
Ross Stores takes concerns of this nature very seriously, and we appreciate you taking the time to share your feedback. Please contact our confidential ALERT Line with your concerns. For your convenience, ALERT Line contact information is available on MyRoss. You can also reach us via the Ross Customer Service team at 800-335-1115 or email us at customer.service@ros.com so we can fully investigate and address your concern.
4.0
Jan 2, 2026

Great secondary job

Recommend
CEO approval
Business Outlook

Pros

1. Typically consistent overnight shift hours. 2. Earn extra pay for night work. 3. Less customer interaction, calmer environment. 4. Good physical activity, stays active. 5. Opportunity to learn inventory management.

Cons

1. Overnight schedule disrupts normal routine. 2. Physically demanding on your body. 3. Limited supervision and support overnight. 4. Harder to balance social life. 5. Cooler wages than daytime roles.

Viewing 172 - 174 of 11,203 Reviews

Glassdoor has 11,728 Ross Stores reviews submitted anonymously by Ross Stores employees. Read employee reviews and ratings on Glassdoor to decide if Ross Stores is right for you.