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Royal Caribbean Group

Engaged Employer

Royal Caribbean Group reviews

3.8

66% would recommend to a friend

(2,137 total reviews)
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Jason Liberty

72% approve of CEO

69% positive business outlook

Royal Caribbean Group has an employee rating of 3.8 out of 5 stars, based on 2,137 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Royal Caribbean Group employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

2K reviews
1.0
Sep 26, 2017
Recommend
CEO approval
Business Outlook

Pros

They have a really nice facility, nice and open. Once you realize what you've gotten into, it turns out to be extremely deceptive.

Cons

They put a beautiful gloss on what essentially is a standard row of cubicles where you are not a human. You are not a living breathing person, but only a statistic generator and a revenue generator. Management is completely oblivious and do "employee engagement" things that are more appropriate for 2nd graders than grown adults. One example of these is that every day that you meet statistical goals (which is possible, but 100% based on the luck of the draw on your calls) you get a ticket. Collect enough tickets and you can exchange for silly little toys like slinkys or small snacks. If this company used child labor, this would be appropriate. Management and promotions are EXTREMELY favoritism based. You could have stellar stats and revenue generation numbers, perfect attendance, but if a single member of management doesn't care for you (even if you've never really met them) you are out of luck for any promotion. May as well not even bother trying. Yes, you get a free cruise after a year there, but to be honest, its not worth it. Would you give up one year of your life for a cruise worth (at most) a thousand dollars? Find a job you love and just buy a cruise.

1.0
Jan 21, 2015
Recommend
CEO approval
Business Outlook

Pros

Free gym to use in building and NO ONE is EVER in it! They ONLY promote from within which you have to know all aspects of the job before you can be promoted so don't be fooled that hiring outside for management positions is even a possibility!

Cons

Highly underpaid and upper managements goal is to figure out ways to pay you less and less. Due to state agreements (they pay NO taxes) they are unable to lay off employees yet they are also required to hire "X" amount of new employees every year. To accommodate this agreement they do MASS firings. From April to October it is VERY normal for 150-200 employees to have been fired EVERY year to which they then hire on the average 250 new employees between October and December. January through May they hire handfuls of people off and on. The state only cares about their "new hires" the local media ONLY hears about them constantly hiring and ONLY their ex and current employees likewise the department of employment know how they really work! They have one of the highest unemployment claims in the state! This company is currently being sued for millions on top of millions of dollars for ilegal work practices, inadiquately paying their shipboard employees and ilegal work conditions. To the untrained ear this company sounds great to work for but you soon find out differently! In a pinch work there IF you need a job but keep your resume out there and keep interviewing! Longevity with this company is rare to nonexistent!

1.0
May 10, 2024
Recommend
CEO approval
Business Outlook

Pros

The product is fun and it's hospitality

Cons

The company culture is just terrible, very sad. Turnstiles tracking attendance, however you are expected to be available for calls 24/7, they refuse to address work-life balance. Additionally, the company is in full on savings mode, so dept. resources have been severely cut with more and more responsibility on the individuals, something has to give. the company continues to grow yet we continue to cut resources, salaries, and benefits.....all while providing no flexibility and requiring people to commute to the busiest area of miami.

Viewing 7 - 9 of 2,137 Reviews

Glassdoor has 3,397 Royal Caribbean Group reviews submitted anonymously by Royal Caribbean Group employees. Read employee reviews and ratings on Glassdoor to decide if Royal Caribbean Group is right for you.