Sep 2, 2014
Russell Cellular Response
11yDear Current Employee:
Thank you for your feedback! At Russell Cellular, we always want to hear from team members regarding their experience with the company. We encourage you to reach out to your supervisor or the HR team regarding your concerns, as we want you to have a positive experience working at Russell Cellular.
Regarding your specific "cons", let us take a moment to offer some clarifications that may be of assistance to you:
1. The new hourly wage review program was put in place to assist all store sales team members. Although you may not have qualified for a wage review yet, you are now in a position to receive four wage reviews in a two-year period, up from just two wage reviews in a two-year period on the old compensation system. This will allow you to get to a higher wage in 50% of the time.
2. Inventory is based on sales by location.....the more a store sells, the more inventory is sent to that location. That is not to say that there are not glitches from time to time, but in general, that is the concept. For specific concerns and issues, don't hesitate to let your supervisor know, or contact the Inventory department directly.
3. Commission has been slightly adjusted during 2014....Verizon has adjusted their emphasis on various devices and products, and Russell Cellular has responded. However, during 2014, RC has made the commission system simpler. An "all-in" total sales target qualifies a team member for a monthly commission accelerator, versus individual targets for new activations and renewals in 2013. In addition, tablet sales count towards the total sales target and accelerators, and this was not the case in 2013.
4. Store sales targets are different at every location and are determined by the number of selling positions at that store. A store with more team members will naturally have higher targets, and a store with lower sales volume will have fewer team members and lower targets. Individual targets have not changed on total sales or accessory average since the beginning of 2014, and the other targets have only adjusted due to Verizon's launch of the EDGE program and their emphasis on tablets.
5. Feel free to contact the HR team for an explanation on PTO and vacation time benefits. As a reminder, all team members at the beginning of a calendar year who have at least one year of service time with RC receive 5 days vacation and 5 days PTO.
6. Team member feedback and concerns are highly important to RC. In the email that accompanied the Employee Feedback Survey, you will note that numerous changes have been made company-wide in the last two years as a direct result of feedback from employees. Please contact your supervisor with your concerns, or direct them to the HR team.
Thanks for taking the time to post to Glassdoor. As mentioned above, do not hesitate to reach out with your specific concerns, as we value your feedback!
