Russell Cellular reviews

2.9

43% would recommend to a friend

(751 total reviews)

Jeff Russell

60% approve of CEO

39% positive business outlook

Russell Cellular has an employee rating of 2.9 out of 5 stars, based on 751 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Russell Cellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

751 reviews
1.0
Jul 26, 2013

Run away from it !

Recommend
CEO approval
Business Outlook

Pros

They don't care what you do if you like to listen to the radio all day and just stand like a carrot for minimum wage go for it it's the perfect job

Cons

You never know when you will let go,or fired I was at 1 store one day I had been working with this store manager (they start everyone at $7.50 a hour ) and the regional manager comes in to tell the poor guy that they are closing the store he had been a great associate and he had just been there for 1 month and they fire him there was another associate that was hire that same day they ask him to leave or he can stay to pick up accessories off the wall (I was the DSM ) I wis they should ad share with me that they were closing so at leastI would not never had hired the poor guy he had left another job to come to work and now he is out I left the same day too lack of respect and sad sad company

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Russell Cellular Response
12y
We encourage you to reach out to your former Regional Manager or the HR department at our corporate office if you have concerns regarding your time at Russell Cellular. We do truly value our employees and want to offer the best Employee Experience possible. Thank you for your feedback.
1.0
Jul 20, 2013
Recommend
CEO approval
Business Outlook

Pros

My coworkers, my regional who had enough and left before I and my employees.

Cons

As a DSM, I seen the good, bad and the UGLY! They pay 7:50 for reps and 8.50 for STORE MANAG ERS! It as a joke and only the desperate applied., We were expected to make miracles happen. TLR is a joke only to ensure they had your leads after the few months of your employment before they let you go. You had to cold call and do ALL of the advertising yourself. Before my departure, let go after running 2 districts, going above and beyond, always working late, giving it my 100% because I thought I was valued right after I received a raise and another store, was let go for BULL reasons that 3/4 of the DSM's dealt with, low numbers because of the companies lack of effort, time and money invested into their small locations. If it is a 2 rep store..... run away! You will not make any money and the only reason the doors are open is due to keeping their national account with Verizon. They will not have any loyalty to you, point blank period. Value, Opportunity, Teamwork...... not going to happen! Jeff Russell, your company is a joke. You let people go that truly care about your comany and for what? To get someone in that persons place that is running the district RIGHT INTO THE GROUND with no experience in the cellphone buisness at all. I hope you look ayt these reviews, because I don't see how you can sleep at night knowing that your company is so crappy that you don't have any good reviews on here, Your indirect account managers HATE dealing with your stores because of your lack of efforts. Verizon thinks of you as a joke. Oh and I just loved the way that every year you found new ways to lower the commission structure. NICE. .

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Russell Cellular Response
12y
Thank you for your feedback. We encourage you to reach out to the HR department at our corporate office in a professional manner regarding the concerns of your employment at Russell Cellular. Our goal has always been to grow and retain our employees, not “force them to do the work to get leads only to let them go.” We do truly value our employees and want to offer the best Employee Experience possible.
3.0
Jul 10, 2013
Recommend
CEO approval
Business Outlook

Pros

I was fortunate to have a good manager that really cared about his business and stood up for what he believed and was always honest with me. I seemed to have a good work/life balance, but this was due to my manager being very flexible with my schedule at times and I did the same for him as we both have small children

Cons

Benefits: If you have a family with children, you can expect to pay about 900.00 per month, and at the starting rate of 7.50 per hour that will basically take your whole paycheck for a month and leave you with only you commission to live on, and if youre a good sales person at a decent location, you can expect about 600.00 per month in commission. The hourly pay is way below that industry standard and is great for a single person with no children or a family to support, but not a realistic job to raise a family on salary wise. My District Manager was spread this because of the vast territory that she had, would sometimes only see her once every two weeks even though she only manages a 5 store district. Store Manager had no authority to hire, fire...he did his best to coach me but was really just a very good sales person and not a great leader. You lose commission if your customer cancels service or does not pay their bill for 6 months after the sale. I felt my job as a sales person was to sell the phone or the product. I was not hired to make sure people paid their bill, however, this is an industry standard. Cold Calling everyday to prospect new customers or get old customers back in the door. You are expected to cold call 20-25 people per day to recruit business, you are also expected to use your own vehicle to drive to the bank off the clock to make your nightly deposit as well as drop off flyers for sales at grocery stores, parking lots ect and you are still held accountable to meeting monthly metrics, which depending on your store location (I was in a store in a town of 2,200) it can be challenging. I felt like at times I was begging the person to be my customer. If you are in a 2 rep store, you can expect o have a (working lunch) once a week....somehow I think this is against labor law but who really knows. Lack of support in marketing the business from Corporate, their theory is that YOU are the walking billboard and YOU are the radio and TV commercials...by this I mean that you are expected to pull out a phone book and make calls to advertise your business....There is not much of a marketng or event budget, we had to buy our own helium to put up balloons because corporate wouldnt allow us to take money out of the cash drawer.

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Russell Cellular Response
12y
Thank you for your feedback. We encourage you to reach out to your manager or the HR department at our corporate office if you have concerns regarding your employment at Russell Cellular. We do truly value our employees and want to offer the best Employee Experience possible.
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Glassdoor has 756 Russell Cellular reviews submitted anonymously by Russell Cellular employees. Read employee reviews and ratings on Glassdoor to decide if Russell Cellular is right for you.