Russell Cellular reviews

Lower pay than a lot of call center jobs

Bad management, to much drama, I had a manager that threatened to write me up for things that are not part of company policy. Or the threat of being fired over things that I would not have actually been fired for. I left due to the manager and walked on eggshells. I was there only 2 months. I was even told she didn't even want to hire me. She only worked maybe half days or 2/3rds of the day for the whole time I was there. Training wasn't that good. They do a lot of training but it's more about how ro sell not the actual many different operations they deal with. The manager barely knew what she was doing either. So when you start working you are clueless, because you have to do this part in this and then this step in this different platform, you can't do this on here, you also can't give the owner of the account very much information on their account. All this company cares about is making commission not the actual customers. I seen so many customers upset because they got snowballed with plans and stuff costing more then what they could afford and there's not much that can be done. They just push it off onto verizon customer service. They also rip you off on pay and any products you buy through the employee purchase program.