As Ryan continues to grow and evolve, better structures and systems need to be developed to allow the firm operations to match the size of the firm. There is a lot of tedious report running and calls on financials, and other matters.
Another example is in the area of expense and PO approvals. Makes no sense why the CEO needs to still approve these. If there was a better system in place (including accountability), there would not be a need for this type of structure.
Overall, internal support groups lag in providing service and seems they are not valued as much as client-facing professionals. Higher turnover rates, delayed responses and lack of organizational knowledge have created many groups where the service needs improvement.
Principals still seem to run everything at Ryan to the point where others voices are not allowed or considered. No real decision-making exists if you are not a Principal. This is too bad as there are many talented people that are not heard.