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      S3 Shared Service Solutions

      Engaged Employer

      S3 Shared Service Solutions reviews

      3.1

      53% would recommend to a friend

      (235 total reviews)

      Mike Scully

      60% approve of CEO

      53% positive business outlook

      Ratings by category

      3.4

      Diversity & inclusion

      3.2

      Culture & values

      3.2

      Work/Life balance

      3.1

      Compensation and benefits

      3.0

      Senior management

      2.9

      Career opportunities

      S3 Shared Service Solutions has an employee rating of 3.1 out of 5 stars, based on 235 company reviews on Glassdoor which indicates that most employees have a good working experience there. The S3 Shared Service Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      235 reviews
      4.0
      Jan 21, 2018

      Member Service Representative

      Member service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very positive company culture, good benefits. Good number of time off/paid sick hours provided annually. Most managers genuinely care about supporting their team.

      Cons

      Often the support needed to do things deemed part of job duties is not available during busy hours. Due to structure company takes a very long time to roll out any changes on behalf of employees. Time off is penalized if not scheduled far in advance, making sick time effectively moot. Company advertises heavy internal hiring but more often makes external hires.

      5.0
      May 11, 2017

      Director

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      This is a fast-paced, employee friendly company with excellent growth potential. Staff are friendly and willing to help each other. Management listens to employee suggestions.

      Cons

      You must enjoy a fast paced environment.

      2.0
      Jun 2, 2016

      Amazing company to work for!

      Home equity closer (formerly lending call representative )
      Recommend
      CEO approval
      Business Outlook

      Pros

      Coming from a retail branch, I began my employment with S3 in March of 2015 as a representative in the contact center. The atmosphere and environment created by S3 cultivated my inner need to help people with their financial needs while not being micromanaged or placed under pressure with intense sales goals to meet and exceed. Management was always willing to answer questions and advise on the proper way to speak to a member. The potential for growth is OUTSTANDING at S3. There are a number of avenues that a person can branch out to from starting as a contact representative. Ample time off for vacations and sick leave are provided, and the company continuously offers outreach/"fun" programs within the office to keep morale high. This is the perfect company to come to if you are looking to relocate from a financial institution.

      Cons

      Consistency among SOPs and processes leads a small number of new employees to feel overwhelmed and unprepared to serve the members. Training needs to include appropriate ways to speak with members by phone and email.

      avatar
      S3 Shared Service Solutions Response
      10y
      Thank you for sharing your thoughts about the management and career opportunities at S3. We are excited to watch our team members grow. We are continuously looking for ways to improve and constructive employee feedback is always welcome. Thank you for being part of making S3 Awesome!
      Viewing 109 - 111 of 235 Reviews
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      ReviewsS3 Shared Service Solutions reviews

      Glassdoor has 239 S3 Shared Service Solutions reviews submitted anonymously by S3 Shared Service Solutions employees. Read employee reviews and ratings on Glassdoor to decide if S3 Shared Service Solutions is right for you.