SAIC Support Desk/Help Desk Associate reviews

Only con I have found is how expensive health insurance is, for my wife and I it was going to be more than our mortgage

The training is always rushed and half-done. If it's a training that should take 4 days, you'll receive a class for it that can be done in 2 days or less. If you're lucky enough to receive a class at all for it. Don't even expect to receive training for mobility/cell phones. Most agents are given a powerpoint to go over and then placed in the queue before they even receive access to the proper sites to assist customers with their phones. Expect to be a punching bag for customers. Most of your calls will not be resolvable at your level. It either has to be escalated to the customers local IT, or sent up to a team where it will not be resolved for 2-3 months. Constant Outages. The ticketing system and various sites used by AESD have 1-5 outages a week, leaving you stranded on calls with irritated customers constantly.