SAIC reviews

3.9

75% would recommend to a friend

(4,913 total reviews)

Jim Reagan

62% approve of CEO

63% positive business outlook

SAIC has an employee rating of 3.9 out of 5 stars, based on 4,913 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SAIC employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

5K reviews
2.0
Jul 14, 2022
Recommend
CEO approval
Business Outlook

Pros

The pay is decent for a helpdesk position Most everyone is still working from home still Plenty of opportunity for overtime Plenty of holidays

Cons

The training is always rushed and half-done. If it's a training that should take 4 days, you'll receive a class for it that can be done in 2 days or less. If you're lucky enough to receive a class at all for it. Don't even expect to receive training for mobility/cell phones. Most agents are given a powerpoint to go over and then placed in the queue before they even receive access to the proper sites to assist customers with their phones. Expect to be a punching bag for customers. Most of your calls will not be resolvable at your level. It either has to be escalated to the customers local IT, or sent up to a team where it will not be resolved for 2-3 months. Constant Outages. The ticketing system and various sites used by AESD have 1-5 outages a week, leaving you stranded on calls with irritated customers constantly.

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SAIC Response
3y
Thank you for taking the time to leave an honest review. We read all reviews and take your comments seriously. Your feedback has been noted for further discussion. We wish you success in your future endeavors.
5.0
Jul 6, 2022

A great place to work!

Recommend
CEO approval
Business Outlook

Pros

I've had the pleasure of working her for almost two decades. SAIC has been like a second home to me. I enjoy the work I do and the people I work with. The company provides the flexibility to allow me to balance my work and home needs. The work I do is challenging and very satisfying.

Cons

Personally, I have none. This company and the managers that I have worked with have been supportive and terrific to work with.

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SAIC Response
4y
Thank you for the review. Would like consider recording a brief video sharing exactly what you love about SAIC? Please visit Issaic > Recruitment Marketing > Video Studio for more information.
1.0
Jul 2, 2022
Recommend
CEO approval
Business Outlook

Pros

Great corporate/administrative environment and programs. Good pay.

Cons

Lack of support from program management level leadership. Lack of awareness of newly emerged/emerging IT functions and concepts. Not as “forward thinking” as you might expect, with regard to innovation in IT.

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SAIC Response
4y
Thank you taking time to leave a review. We are sorry to see you go and we strive to create a purpose driven culture that encourages our employees to stay. Best of luck in your future endeavors.
Viewing 502 - 504 of 4,913 Reviews

Glassdoor has 5,379 SAIC reviews submitted anonymously by SAIC employees. Read employee reviews and ratings on Glassdoor to decide if SAIC is right for you.