SCAN Health Plan reviews

I cant stress enough how under appreciated the member services dept is. And there is always constant "praise" from other depts saying "i could never do what you do!" Its an insult since positions that do 1 task in any other dept gets paid waaay more. -underpaid compared to other Member service positions in other companies. -constantly giving us another hat to wear to make another depts life easier (No increase in pay when that happens) Most recently that is the biggest complaint that is the reason i no longer want to work in MEMBER SERVICES DEPT...... The newer staff they hired in management including supervisors and managers are laughable. They dont know to do a lot of things and complain when they have do something and have to ask reps what to do. Myself included. I have even guided one through a supervisor call and how to resolve it. And a lot of qualified people on dept applied for those positions bit they decided to get incompetent external people. -micromanaging -too focused on meeting service level that it affects customer service quality -Management gossips -favortism moving up in this dept.

Unfriendly department staff, over worked, high volume workload, rude members, and unprofessional behavior toward manager