SP+ reviews

Terrible communication between supervisors ( which trickles down to workers directly below them) , lack of communication between concierge and stores in the Americana. From day one, I was only told when to show up. I never got proper training and direction. I was trained by a cashier who worked at this location for years but was never trained- so I'm learning her tricks. Supervisors will tell you different things/ protocol/ methods and you're left scrambling. I have spent most of my time here teaching myself and asking workers a lot of questions to learn. Worst of all, I don't see action when asking the supervisors for help in fixing issues that cause customers to be angry at us.

I was hired for one position and almost immediately after I started, the position evolved drastically. I was essentially working three jobs rolled into one while only being compensated for one. I was not permitted to work any overtime but there was also an expectation that all tasks would be completed on time. In addition, the position was non-exempt and hourly, even though I had supervisory duties, but I was still expected to be available during non-business hours via email. It's a very male dominated company and it's nearly impossible to move up as a woman or minority. As a result, in the almost three years I was there, several co-workers resigned and in the months since I've been gone, a few more have left as well. I found the company culture fostered an environment of petty vindictiveness, particularly when people resigned, and those in upper management encouraged gossiping about former employees. In addition, in the years I was there, the company faced multiple wrongful termination lawsuits and I was privy to several questionable hiring, promotion, and termination procedures. The company has a lot of potential but they will continue to have high turnover until they adapt better policies and begin truly valuing their employees that are below the Senior Manager level.