SPS Commerce reviews

The finance department is consistently stretched thin. Ongoing ERP implementation work and a fast-paced acquisition integration approach are added to normal responsibilities without sufficient staffing or long-term planning. This creates heavy workloads, shifting priorities, and limited opportunities to focus on daily work or process improvement. A rampant company culture of non-stop Zoom meetings leads to even more inefficiencies and lost productivity. In my experience, leadership tends to focus more on optics and short-term results than on sustainable workload management. Promotions can sometimes appear influenced by visibility or relationships rather than performance. HR and the annual review process lack transparency which makes career progression feel unclear and inconsistent.

I worked for a smart, hands on, well connected leader in a tight knit team until a 2024 reorg left me with an interim manager who was the exact opposite. While there were plenty of internal candidates that were more than qualified, he decided to hire an external friend who was educated but inexperienced in EDI and people management. She avoids conflict is so hands off that she refuses to address issues until they spiraled out of control. Also allows project managers to bully and retaliate against consultants. She never speaks not even to praise her team during the all hands meetings as all other managers do and rarely appears on camera despite the on camera policy enforced by senior management. To make matters worse, they struggle to provide sufficient and timely training and has little to no internal documentation. The documentation that is available is often incorrect and/or incomplete and near impossible to locate. Way too many tools and no standardization of how they are used. Tons of redundancies in routine tasks. New methodologies and ways of working not tested before implementation resulting in process bottlenecks, roadblocks and project delays.