Does SSP Group pay their employees well?

According to anonymously submitted Glassdoor reviews, SSP Group employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at SSP Group. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at SSP Group?

39% of SSP Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated SSP Group 2.5 out of 5 for work life balance, 2.3 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at SSP Group?

Team Leader (85) , Team Member (71) , Barista (67) , Bartender (47) , General Manager (46) , Manager (43) , Cashier (39) , Assistant Manager (30) , Line Cook (24) , Server/Waiter (24) , Unit Manager (19) , Server/Bartender (18) , Server (15) , Shift Supervisor (15) , Cashier/Barista (14)

What are the pros of working at SSP Group according to real employee reviews?

"Great people to work with" ((in 68 reviews)); "Some colleagues were friendly and supportive" ((in 43 reviews)); "Friendly staff and there was free lunch when i was there" ((in 39 reviews)); "Benefits are good and part of a union" ((in 34 reviews)); "Fast paced really good money even during slow season loved the employees and management too" ((in 25 reviews))

What are the cons of working at SSP Group according to real employee reviews?

"Management is poor" ((in 177 reviews)); "Low pay and have to be fully flexible" ((in 80 reviews)); "Many managers have no clue what they are doing." ((in 66 reviews)); "Long hours and 3am starts" ((in 50 reviews)); "No training (they insist that it's better to be thrown into the deep end to learn)" ((in 34 reviews))

What are employees saying about SSP Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about SSP Group layoffs and their outlook for job security at SSP Group in 2026.

What are the top reviewed SSP Group locations?

Phoenix , New York , Chicago , Ashburn , San Diego , Sacramento , Jamaica , Tampa , Houston , Portland , Milwaukee , John F Kennedy Airport , Orlando , Jf Kennedy Ap , Newark , Salt Lake City , Madison , Dallas , Indianapolis , Sanford , Boston , Los Angeles , Oakland , Colorado Springs , West Chicago , Saint Paul , Memphis , Spokane , SeaTac , Huston

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SSP Group

SSP Group reviews

2.5

39% would recommend to a friend

(131 total reviews)

George Mboya

19% approve of CEO

35% positive business outlook

Ratings by category

3.0

Compensation and benefits

2.9

Diversity & inclusion

2.5

Work/Life balance

2.5

Career opportunities

2.4

Senior management

2.3

Culture & values

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

131 reviews

Reviews about "Compensation"

Return to all reviews

1.0

Dec 13, 2025

Not the best paid

Director of operations

Recommend

CEO approval

Business Outlook

Pros

I make my own schedule

Cons

Bonus is a joke impossible to make

SSP Group Response

7mo

Thank you for this helpful information. We value your insights.

2.0

Nov 14, 2025

Blind leading the blind

Bartender

Recommend

CEO approval

Business Outlook

Pros

You make goood money if you are a tipped employee because you are in a secure environment in which the guest has little options

Cons

Management is a mess, constantly playing hide and seek, most managers aren't allowed to make decisions, and when they do it's based on what staff tell them to do

SSP Group Response

8mo

We're disappointed to learn about your unsatisfactory experience.

3.0

Nov 6, 2025

Good Earning Potential and Great Colleagues, but Lacks Stable Leadership

Multi unit general manager

Recommend

CEO approval

Business Outlook

Pros

The bonus structure is competitive and rewards high performance. I had the opportunity to work with some incredibly talented and supportive people; I made great connections during my time here. The role provides a high degree of autonomy in managing day-to-day operations.

Cons

Work-life balance is a significant challenge. The demands are high, and there's a strong expectation to be constantly available, which can lead to burnout. There is frequent turnover in upper management. This constant leadership change results in shifting goals and a lack of consistent strategic direction, which makes it difficult to plan and execute long-term.

SSP Group Response

8mo

We appreciate the information you’ve given us. We appreciate the information you’ve given us.

Viewing 7 - 9 of 131 Reviews

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