Does SSP Group pay their employees well?

According to anonymously submitted Glassdoor reviews, SSP Group employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at SSP Group. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at SSP Group?

33% of SSP Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated SSP Group 2.3 out of 5 for work life balance, 2.0 for culture and values and 2.3 for career opportunities.

What are the top reviewed jobs at SSP Group?

Team Leader (85) , Team Member (71) , Barista (67) , Bartender (47) , General Manager (45) , Manager (43) , Cashier (39) , Assistant Manager (30) , Line Cook (24) , Server/Waiter (23) , Unit Manager (19) , Server/Bartender (18) , Server (15) , Shift Supervisor (15) , Cashier/Barista (14)

What are the pros of working at SSP Group according to real employee reviews?

"Great people to work with" ((in 68 reviews)); "Some colleagues were friendly and supportive" ((in 46 reviews)); "Friendly staff and there was free lunch when i was there" ((in 39 reviews)); "Benefits are good and part of a union" ((in 33 reviews)); "Fast paced really good money even during slow season loved the employees and management too" ((in 24 reviews))

What are the cons of working at SSP Group according to real employee reviews?

"Management is poor" ((in 182 reviews)); "Low pay and have to be fully flexible" ((in 82 reviews)); "Many managers have no clue what they are doing." ((in 68 reviews)); "Long hours and 3am starts" ((in 52 reviews)); "No training (they insist that it's better to be thrown into the deep end to learn)" ((in 34 reviews))

What are employees saying about SSP Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about SSP Group layoffs and their outlook for job security at SSP Group in 2026.

What are the top reviewed SSP Group locations?

Phoenix , New York , Chicago , Ashburn , San Diego , Sacramento , Jamaica , Tampa , Houston , Portland , Milwaukee , John F Kennedy Airport , Orlando , Jf Kennedy Ap , Newark , Salt Lake City , Madison , Dallas , Indianapolis , Sanford , Boston , Los Angeles , Oakland , Colorado Springs , West Chicago , Saint Paul , Memphis , Spokane , SeaTac , Huston

SSP Group reviews

2.3

33% would recommend to a friend

(1,190 total reviews)

George Mboya

19% approve of CEO

28% positive business outlook

Ratings by demographic groups

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Gender

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SSP Group has an employee rating of 2.3 out of 5 stars, based on 1,190 company reviews on Glassdoor which indicates that most employees have an average working experience there. The SSP Group employee rating is 34% below average for employers within the Restaurants & Food Service industry (3.5 stars).

Reviews by job title

1K reviews

3.0

Nov 6, 2025

Good Earning Potential and Great Colleagues, but Lacks Stable Leadership

Multi unit general manager

Recommend

CEO approval

Business Outlook

Pros

The bonus structure is competitive and rewards high performance. I had the opportunity to work with some incredibly talented and supportive people; I made great connections during my time here. The role provides a high degree of autonomy in managing day-to-day operations.

Cons

Work-life balance is a significant challenge. The demands are high, and there's a strong expectation to be constantly available, which can lead to burnout. There is frequent turnover in upper management. This constant leadership change results in shifting goals and a lack of consistent strategic direction, which makes it difficult to plan and execute long-term.

SSP Group Response

7mo

We appreciate the information you’ve given us. We appreciate the information you’ve given us.

1.0

Aug 5, 2025

Terrible

Server/waiter

Recommend

CEO approval

Business Outlook

Pros

Nothing good to say about it

Cons

No support. No manager. Employees dropping like flys. Rat bugs and floods in most of the units

SSP Group Response

10mo

We're sorry to learn that your experience wasn't a positive one.

5.0

Jul 27, 2025

Great

Manager

Recommend

CEO approval

Business Outlook

Pros

Great company culture and career progression.

Cons

None at all. Loved time there.

SSP Group Response

11mo

Thank you for taking the time to share your experience and leaving a positive review. We are glad to hear you loved your time here at SSP America.

Viewing 88 - 90 of 1,190 Reviews

Jobs at SSP Group

Assistant Restaurant Manager

Paralegal, Labor & Employment

Paralegal, Labor & Employment

SSP Group

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Good Earning Potential and Great Colleagues, but Lacks Stable Leadership

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