Does SSP Group pay their employees well?

According to anonymously submitted Glassdoor reviews, SSP Group employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at SSP Group. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at SSP Group?

39% of SSP Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated SSP Group 2.5 out of 5 for work life balance, 2.3 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at SSP Group?

Team Leader (85) , Team Member (71) , Barista (67) , Bartender (47) , General Manager (46) , Manager (43) , Cashier (39) , Assistant Manager (30) , Line Cook (24) , Server/Waiter (23) , Unit Manager (19) , Server/Bartender (18) , Server (15) , Shift Supervisor (15) , Cashier/Barista (14)

What are the pros of working at SSP Group according to real employee reviews?

"Lots of great people work here" ((in 63 reviews)); "Some colleagues were friendly and supportive" ((in 48 reviews)); "Friendly staff and there was free lunch when i was there" ((in 37 reviews)); "Benefits are good and part of a union" ((in 35 reviews)); "Fast paced really good money even during slow season loved the employees and management too" ((in 27 reviews))

What are the cons of working at SSP Group according to real employee reviews?

"Bad management ever i see" ((in 171 reviews)); "Low pay and have to be fully flexible" ((in 85 reviews)); "Managers have to do hourly employees duties because they are always under staffed." ((in 67 reviews)); "Long hours and 3am starts" ((in 54 reviews)); "No training (they insist that it's better to be thrown into the deep end to learn)" ((in 37 reviews))

What are employees saying about SSP Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about SSP Group layoffs and their outlook for job security at SSP Group in 2026.

What are the top reviewed SSP Group locations?

Phoenix , New York , Chicago , Ashburn , San Diego , Sacramento , Jamaica , Tampa , Houston , Portland , Milwaukee , John F Kennedy Airport , Orlando , Jf Kennedy Ap , Newark , Salt Lake City , Madison , Dallas , Indianapolis , Sanford , Boston , Los Angeles , Oakland , Colorado Springs , West Chicago , Saint Paul , Memphis , Spokane , SeaTac , Huston

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SSP Group

SSP Group reviews

2.5

39% would recommend to a friend

(1,190 total reviews)

George Mboya

19% approve of CEO

35% positive business outlook

Ratings by category

3.0

Compensation and benefits

2.9

Diversity & inclusion

2.5

Work/Life balance

2.5

Career opportunities

2.4

Senior management

2.3

Culture & values

SSP Group has an employee rating of 2.5 out of 5 stars, based on 1,190 company reviews on Glassdoor which indicates that most employees have an average working experience there. The SSP Group employee rating is 28% below average for employers within the Restaurants & Food Service industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

1.0

Feb 2, 2018

The worst company I've ever worked for

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Relatively relaxed atmosphere, but this was only because staff were paid so poorly that they lacked motivation.

Cons

- SSP's ethos is shameful. Extremely low pay (even by retail standards), bins all food waste, does not recycle. I was surprised they were allowed to engage in such practices. - Was working stationary in freezing temperatures with no heater. - Management and HR completely ignore all of your feedback and requests. - Uniform and discount card never arrive, even if you've worked there for in excess of a year. - Difficult to maintain a work/life balance when you have no set contracted hours and these change weekly.

4.0

Jan 23, 2018

All depends on your close team ...

Barista

Recommend

CEO approval

Business Outlook

Pros

- Good team members make it worth the while - If you love coffee, this is the place

Cons

- Management egos can ruin all - Pay is low, even for retail standards - You'll be lucky to get proper training. Again, depends on the people around you. - Not much in the way of career progression. - You are ultimately replaceable in the blink of an eye, due to heavy emphasis on sales numbers and nothing else.

1.0

Jan 23, 2018

Very bad senior management

Operations manager

Recommend

CEO approval

Business Outlook

Pros

The people. It's a job.

Cons

Very bad culture the top management not care about people only profit. The HR department spend most of their time dealing with hundreds of grievances and trying to protect the company from prosecution from poor practices because there is not enough people on the ground to run safely. Staff turnover is high as staff realise how the business runs. The CEO is famous for her reputation of running WHSmiths into the ground and has now done this with SSP. Short term gain long term will pay as company has a bad reputation. What next?

Viewing 973 - 975 of 1,190 Reviews

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