SSP Group reviews

2.5

39% would recommend to a friend

(1,191 total reviews)
avatar

George Mboya

19% approve of CEO

35% positive business outlook

SSP Group has an employee rating of 2.5 out of 5 stars, based on 1,191 company reviews on Glassdoor which indicates that most employees have an average working experience there. The SSP Group employee rating is 28% below average for employers within the Restaurants & Food Service industry (3.5 stars).

Reviews by job title

1K reviews
1.0
Dec 5, 2017
Recommend
CEO approval
Business Outlook

Pros

none, Ive tried to stretch my imagination, but no

Cons

The Beer House, previously named the Norloch Bar, is a franchise being run by the SSP Group. This means although they have the brand name like MacDonalds, M &S etc with in the train station, your actually employed by the SSP Group which run all the food outlets in airports and train stations. Before starting you sit many health and safety online courses. On starting the job you find out that they follow none of them. I only worked there 9 days and tried to complain to improve conditions but they act like a gang at all management levels (and ive met them all being through a 3 step complaints procedure) and fired me for it, accusing me of being argumentative. I went through Expolink and Acas and you really have to ask what are these agencies for as they dont give legal advice and do practically nothing. SSP group offered me £300 compensation and wouldn't put there hands up to any liability. I had my benefits suspended for a bit because of their accusation but got them reinstated when I offered to provide evidence. I was one step from taking them to a court tribunal but as you only have 1 month to do so and it ran over Christmas, I missed the narrow window of opportunity. I evidence of all their wrong doings they adamantly deny and even the complaints proceedings; it would be terrifying to a customer if they saw how this company operates even at high management levels, and I intend to let them see it in good time. The blatant disregard for health and safety in these establishments has potentially led to food poisonings and even death. I never let on to the management or anyone else in there that I had evidence, and its plane as day from the evidence I have that they fired me to hide their own health and safety breaches and the head area manager even said on firing me that it was time to "reshuffle" his staff.

1.0
Dec 3, 2017

Escape while you can

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Decent for short term entry level stuff but not quite worth it in the long haul. Maybe first job status but if you have experience, don’t do it.

Cons

Hours are inconsistent. There are way better places with job positions with better pay and so on. Especially with the amount of work you’re expected to cover for others who don’t do their job.

1.0
Dec 3, 2017

Did not enjoy

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Receiving the exact shift pattern that I required.

Cons

The work is rigorous and the pay is a joke. The supervisors treat the staff like idiots. They don't listen to the employees and your concerns. It's a thankless job. You constantly feel under appreciated. You either wake up at 4am to get to work at 5:30am. You get to go home at 2pm granted you're okay with being half there and sleep deprived. Alternatively you can work from 2 till 11pm and basically not have a life ever. There isn't much work life balance here and because the pay is so bad you have to work A LOT. I hated every minute of it.

Viewing 985 - 987 of 1,191 Reviews

Glassdoor has 1,854 SSP Group reviews submitted anonymously by SSP Group employees. Read employee reviews and ratings on Glassdoor to decide if SSP Group is right for you.