Does SSP Group pay their employees well?

According to anonymously submitted Glassdoor reviews, SSP Group employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at SSP Group. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at SSP Group?

39% of SSP Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated SSP Group 2.5 out of 5 for work life balance, 2.3 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at SSP Group?

Team Leader (85) , Team Member (71) , Barista (67) , Bartender (47) , General Manager (45) , Manager (43) , Cashier (39) , Assistant Manager (30) , Line Cook (24) , Server/Waiter (23) , Unit Manager (19) , Server/Bartender (18) , Server (15) , Shift Supervisor (15) , Cashier/Barista (14)

What are the pros of working at SSP Group according to real employee reviews?

"Lots of great people work here" ((in 65 reviews)); "Some colleagues were friendly and supportive" ((in 42 reviews)); "Friendly staff and there was free lunch when i was there" ((in 34 reviews)); "Benefits are good and part of a union" ((in 34 reviews)); "Fast paced really good money even during slow season loved the employees and management too" ((in 26 reviews))

What are the cons of working at SSP Group according to real employee reviews?

"Bad management ever i see" ((in 182 reviews)); "Low pay and have to be fully flexible" ((in 84 reviews)); "Managers have to do hourly employees duties because they are always under staffed." ((in 66 reviews)); "Long hours and 3am starts" ((in 58 reviews)); "No training (they insist that it's better to be thrown into the deep end to learn)" ((in 32 reviews))

What are employees saying about SSP Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about SSP Group layoffs and their outlook for job security at SSP Group in 2026.

What are the top reviewed SSP Group locations?

Phoenix , New York , Chicago , Ashburn , San Diego , Sacramento , Jamaica , Tampa , Houston , Portland , Milwaukee , John F Kennedy Airport , Orlando , Jf Kennedy Ap , Newark , Salt Lake City , Madison , Dallas , Indianapolis , Sanford , Boston , Los Angeles , Oakland , Colorado Springs , West Chicago , Saint Paul , Memphis , Spokane , SeaTac , Huston

SSP Group reviews

2.5

39% would recommend to a friend

(1,190 total reviews)

George Mboya

19% approve of CEO

35% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,190 reviews)

Ratings by demographic groups

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SSP Group has an employee rating of 2.5 out of 5 stars, based on 1,190 company reviews on Glassdoor which indicates that most employees have an average working experience there. The SSP Group employee rating is 28% below average for employers within the Restaurants & Food Service industry (3.5 stars).

Reviews by job title

1K reviews

2.0

Jul 1, 2025

Confusing workplace

Server/bartender

Recommend

CEO approval

Business Outlook

Pros

You meet nice people at work,

Cons

Understaffed when busy, overstaffed when empty, The break makes no sense, easily replaced, no communication from the higher-ups, no formation for the new people, not hiring based on skills, low salary for doing many jobs at once, no structure. You get mandatory breaks even when you don't want to eat but the money is still deducted from your salary. The working times make no sense. Forced to take courses even when you know what to do because that is your job, but there is a disconnection between the pleb (us) and the higher-ups.

SSP Group Response

1y

We appreciate you taking the time to share your thoughts and feedback. We value all input as it helps us strive to improve and create a better workplace for everyone. Your comments have been noted.

1.0

Jun 26, 2025

Management don’t know what they’re doing

Bar staff

Recommend

CEO approval

Business Outlook

Pros

The team of people (team members) who work with me are great. You get a 50% discount on food and drinks.

Cons

Very poor and lazy management, they really don’t seem to know how to run a bar/restaurant. They sit about all day doing nothing and won’t help out the team members. During busy periods we are often left extremely understaffed (sometimes even 1 person running the whole bar during lunch rush). No structure or proper training for new staff, which leads to very sloppy workers who stand about not knowing what to do. Managers will all sit and sip their coffees while the team members run about like headless chickens, on top of adding to the mess the team members have to clean up after them!

SSP Group Response

1y

We are sorry to hear about your negative experience. Your feedback is important to us, we take matters seriously and the issue will be escalated to the appropriate department.

2.0

Jun 26, 2025

Not as good as they seem

Food runner

Recommend

CEO approval

Business Outlook

Pros

Free daily meal Awesome people to work with Got tons of exercise

Cons

Disjointed management with unrealistic expectations No pay raises Will expect you to do the work of 4 people for dirt cheap

SSP Group Response

1y

We appreciate you taking the time to leave a review. While we’re disappointed to hear that your experience did not meet your expectations, your feedback is invaluable in helping us make necessary improvements.

Viewing 112 - 114 of 1,190 Reviews

Jobs at SSP Group

Bartender - Part Time

Food Safety and Quality Assurance Manager

SSP Group

SSP Group reviews

Company ratings over time

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Confusing workplace

Management don’t know what they’re doing

Not as good as they seem

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