Does SSP Group pay their employees well?

According to anonymously submitted Glassdoor reviews, SSP Group employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at SSP Group. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at SSP Group?

39% of SSP Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated SSP Group 2.5 out of 5 for work life balance, 2.3 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at SSP Group?

Team Leader (85) , Team Member (71) , Barista (67) , Bartender (47) , General Manager (45) , Manager (43) , Cashier (39) , Assistant Manager (30) , Line Cook (24) , Server/Waiter (23) , Unit Manager (19) , Server/Bartender (18) , Server (15) , Shift Supervisor (15) , Cashier/Barista (14)

What are the pros of working at SSP Group according to real employee reviews?

"Lots of great people work here" ((in 69 reviews)); "Some colleagues were friendly and supportive" ((in 45 reviews)); "Great team to work with." ((in 38 reviews)); "Benefits are good and part of a union" ((in 34 reviews)); "Great Culture and good teamwork environment." ((in 25 reviews))

What are the cons of working at SSP Group according to real employee reviews?

"Bad management especially at the managerial positions" ((in 185 reviews)); "Low pay and have to be fully flexible" ((in 83 reviews)); "Many managers have no clue what they are doing." ((in 69 reviews)); "Long hours and 3am starts" ((in 52 reviews)); "No training (they insist that it's better to be thrown into the deep end to learn)" ((in 36 reviews))

What are employees saying about SSP Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about SSP Group layoffs and their outlook for job security at SSP Group in 2026.

What are the top reviewed SSP Group locations?

Phoenix , New York , Chicago , Ashburn , San Diego , Sacramento , Jamaica , Tampa , Houston , Portland , Milwaukee , John F Kennedy Airport , Orlando , Jf Kennedy Ap , Newark , Salt Lake City , Madison , Dallas , Indianapolis , Sanford , Boston , Los Angeles , Oakland , Colorado Springs , West Chicago , Saint Paul , Memphis , Spokane , SeaTac , Huston

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SSP Group

SSP Group reviews

2.5

39% would recommend to a friend

(1,190 total reviews)

George Mboya

19% approve of CEO

35% positive business outlook

Ratings by category

3.0

Compensation and benefits

2.9

Diversity & inclusion

2.5

Work/Life balance

2.5

Career opportunities

2.4

Senior management

2.3

Culture & values

SSP Group has an employee rating of 2.5 out of 5 stars, based on 1,190 company reviews on Glassdoor which indicates that most employees have an average working experience there. The SSP Group employee rating is 28% below average for employers within the Restaurants & Food Service industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

1.0

Apr 7, 2025

Cheap

Food service worker

Recommend

CEO approval

Business Outlook

Pros

PTO, 40 hour sick time a year

Cons

management, not allowed to sit down unless off the clock, no free meals even with a 12 hour shift and it costs $6 for a bottle of soda and they only pay you $800 for 2 weeks, raises are impossible to get, lazy people are praised, hard workers get no recognition, EVERYTHING is broken and they’re very very racist

SSP Group Response

We appreciate this feedback. SSP America is committed to building an inclusive team and ensuring team members have the materials they need to do their work. We regret your experience.

2.0

Apr 5, 2025

Pay is good but everything else is a dead flag

Cashier

Recommend

CEO approval

Business Outlook

Pros

Pay, benefits, healthcare insurance, easy work, pays more that comparable jobs

Cons

Least professional place I've ever worked, disorganized management with heavy preferential treatment and worst employees I've ever seen in terms of having a grudge against the customers and way too pissed about their own job (??) to not be toxic and as rowdy and uncouth as possible.

SSP Group Response

Thank you for providing this feedback. SSP America strives to create a professional and supportive environment for all team members. We're sorry to hear about your negative experience.

1.0

Apr 2, 2025

It Is What It Is

Café associate

Recommend

CEO approval

Business Outlook

Pros

Enjoyable work, easy to manage demands of the job.

Cons

Management don't know what they're doing. They promote incompetent, divisive 'favourites' and alienate more capable workers.

SSP Group Response

Thank you for your honest review and for the positives you highlighted. We are sorry to hear about your negative experience with management. Your feedback is invaluable in helping us make improvements.

Viewing 151 - 153 of 1,190 Reviews

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