Does SSP Group pay their employees well?

According to anonymously submitted Glassdoor reviews, SSP Group employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at SSP Group. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at SSP Group?

39% of SSP Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated SSP Group 2.5 out of 5 for work life balance, 2.3 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at SSP Group?

Team Leader (85) , Team Member (71) , Barista (67) , Bartender (47) , General Manager (46) , Manager (43) , Cashier (39) , Assistant Manager (30) , Line Cook (24) , Server/Waiter (23) , Unit Manager (19) , Server/Bartender (18) , Server (15) , Shift Supervisor (15) , Cashier/Barista (14)

What are the pros of working at SSP Group according to real employee reviews?

"Lots of great people work here" ((in 70 reviews)); "Some colleagues were friendly and supportive" ((in 50 reviews)); "Friendly staff and there was free lunch when i was there" ((in 37 reviews)); "Benefits are good and part of a union" ((in 35 reviews)); "Fast paced really good money even during slow season loved the employees and management too" ((in 24 reviews))

What are the cons of working at SSP Group according to real employee reviews?

"Bad management especially at the managerial positions" ((in 179 reviews)); "Low pay and have to be fully flexible" ((in 77 reviews)); "Managers have to do hourly employees duties because they are always under staffed." ((in 69 reviews)); "Long hours and 3am starts" ((in 55 reviews)); "No training (they insist that it's better to be thrown into the deep end to learn)" ((in 28 reviews))

What are employees saying about SSP Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about SSP Group layoffs and their outlook for job security at SSP Group in 2026.

What are the top reviewed SSP Group locations?

Phoenix , New York , Chicago , Ashburn , San Diego , Sacramento , Jamaica , Tampa , Houston , Portland , Milwaukee , John F Kennedy Airport , Orlando , Jf Kennedy Ap , Newark , Salt Lake City , Madison , Dallas , Indianapolis , Sanford , Boston , Los Angeles , Oakland , Colorado Springs , West Chicago , Saint Paul , Memphis , Spokane , SeaTac , Huston

SSP Group reviews

2.5

39% would recommend to a friend

(1,191 total reviews)

George Mboya

19% approve of CEO

35% positive business outlook

Ratings by demographic groups

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Gender

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SSP Group has an employee rating of 2.5 out of 5 stars, based on 1,191 company reviews on Glassdoor which indicates that most employees have an average working experience there. The SSP Group employee rating is 28% below average for employers within the Restaurants & Food Service industry (3.5 stars).

Reviews by job title

1K reviews

5.0

Jan 24, 2025

Friendly, opportunity-filled environment

Communications

Recommend

CEO approval

Business Outlook

Pros

I joined SSP only 3 months ago and already feel excited at the opportunities that are available here. I've been welcomed in by a lot of people who are always willing to answer questions about how we do business (super helpful as a newbie to the industry!). I've met a lot of people who have been with the business for a number of years and who have held multiple roles across several departments, giving me confidence that the company promotes from within and allows colleagues to fulfil their potential by exploring new opportunities. The business is busy and proactive, and I feel confident there is a clear strategy being executed on from UK and global leadership that is driving positive long-term growth for the business. The big discount across SSP's own and franchise brands is also a massive perk (and it goes to friends and families too!).

Cons

None so far as yet - there were a lot of forms to complete during the onboarding process but I know this is being rectified following feedback from candidates.

SSP Group Response

1y

Thank you for your positive feedback and for being a valued member of our team. We're thrilled to hear about your great experience with us and appreciate your dedication.

1.0

Jan 16, 2025

Worst company to work with.

Food attendant/cashier

Recommend

CEO approval

Business Outlook

Pros

This company has no pros.

Cons

Worst Company to work with. No consideration of your work. Managers take credit of your hard work and they always try to put you down. One of the racist company working at airports.

SSP Group Response

1y

Thank you for bringing this to our attention. SSP America is committed to building a diverse and inclusive team and we’re sorry to hear about your negative experience. This matter will be investigated to ensure the wellbeing of all SSP America team members.

2.0

Jan 15, 2025

Poor service

Duty manager

Recommend

CEO approval

Business Outlook

Pros

I made some good friends at the company. Should you wish to be promoted and move up the ladder this is reasonable - within Hospitality. Flexible working. Minor discounts.

Cons

This company has poor service. Working at Starbucks barely out of university the manager’s worked us around. Especially the operational manager Shohaib. Any concerns were ignored, and never asked or cared the staff are. Ignored and downplayed serious situations. Severe lack of training.

SSP Group Response

1y

We are sorry to hear about your negative experience. Your feedback is important to us, we take matters seriously and the issue will be escalated to the appropriate department.

Viewing 187 - 189 of 1,191 Reviews

Jobs at SSP Group

Lounge Attendant - IAH

Lounge Attendant - IAH

Cook - Flying Saucer (DFW)

SSP Group

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Friendly, opportunity-filled environment

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