- Management just looks on revenue
- Wrong deccisions are made in developing market strategies
- Customers needs and recommendations are not recognized in the right way
- Some Managers have to bee educated more in realizing the way how the customer is thinking and which reaction of the customer is meaning what (interaction of saying and meaning)
- Development of new products is made by wrong peoples under wrong conclusions, mostly a development does not match the requirements of the customer needs. Most important goal is to reduce cost by growing the revenue but not to grow the customers satisfaction
- too much "very important people" in leading positions, some of them are just important in their own eyes
- product improvement is done to late and not related to customers requirement
- overall you must get the impression that only the shareholders interests are in focus but not the customer need