Does SWBC pay their employees well?

According to anonymously submitted Glassdoor reviews, SWBC employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at SWBC. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at SWBC?

37% of SWBC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated SWBC 2.5 out of 5 for work life balance, 2.6 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at SWBC?

Customer Service Representative (23) , Payment Reminder Services Representative (8) , Insurance Processor (7) , Manager (7) , Collections Specialist (6) , Software Engineer (6) , Collections Representative (5) , Customer Service Representative (CSR) (5) , Intern (5) , Analyst (4) , Collections (4) , Debt Collector (4) , Financial Analyst (4) , Loan Officer Assistant (4) , Mortgage Loan Officer (4)

What are the pros of working at SWBC according to real employee reviews?

"Great benefits and awesome to learn technical skills." ((in 78 reviews)); "People I work with are great." ((in 27 reviews)); "The pay is good." ((in 24 reviews)); "Friendly coworkers" ((in 12 reviews)); "Easy job and work from home" ((in 11 reviews))

What are the cons of working at SWBC according to real employee reviews?

"When I expressed burnout to my manager and HR, there was little support or retention effort, and I was essentially left to walk away from a job I once loved." ((in 15 reviews)); "several years ago we had major layoffs" ((in 13 reviews)); "Constant favoritism" ((in 13 reviews)); "horrible training" ((in 12 reviews)); "Upper management hired from outside does not comprehend what the company actually does, removes processess and procedures that are customer oriented, focused on quantity over quality, poor treatment of employees, tracking system that is difficult to understand and follow, upper management cusses at employees and threatens them, bad mouthing one another" ((in 12 reviews))

What are employees saying about SWBC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about SWBC layoffs and their outlook for job security at SWBC in 2026.

What are the top reviewed SWBC locations?

San Antonio , Overland Park , Scottsbluff , Austin , Dallas , Corpus Christi , Killeen , Denver , Las Vegas , Vienna , Gilbert , Falls City , Plano , Houston , Katy , Schertz , Gulfport , Nashville , Irvine , Los Angeles , Boulder , Sterling , Seattle , Lenexa , Spring Hill , Newberg , Clarks Summit , Marriottsville , Gainesville , Orlando

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SWBC

SWBC reviews

3.0

37% would recommend to a friend

(495 total reviews)

38% positive business outlook

Ratings by category

2.9

Diversity & inclusion

2.8

Compensation and benefits

2.6

Culture & values

2.6

Career opportunities

2.5

Work/Life balance

2.4

Senior management

SWBC has an employee rating of 3.0 out of 5 stars, based on 495 company reviews on Glassdoor which indicates that most employees have an average working experience there. The SWBC employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

495 reviews

5.0

Jul 17, 2016

I've loved every minute of it.

Reporting analyst

Recommend

CEO approval

Business Outlook

Pros

The benefits are out of this world. It truly does feel like a family. I wouldn't want to work anywhere else.

Cons

I really can't think of any. I've been nothing but happy working here. I want to retire from here one day.

3.0

Jun 28, 2016

CSR

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The people I worked with were great, there were great benefits, off on the weekends.

Cons

Lack of information, so many updates would be made that by the time you got notice of a new procedure, it had already been replaced. Also, WFM, who works on the schedules is a joke.

1.0

Jun 27, 2016

Customer service Representative

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good pay, nice building,

Cons

Not good management, supervisisors communicate through email only

Viewing 430 - 432 of 495 Reviews

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Jobs at SWBC

Payment Reminder Services Rep (Remote After Training)

Production Worker - $22 per hour (Full-time – 40 hrs per week)

Traveling Property Manager

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I've loved every minute of it.

CSR

Customer service Representative

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