Is Safelite AutoGlass a good company to work for?

Safelite AutoGlass has an overall rating of 3.1 out of 5, based on over 2,367 reviews left anonymously by employees. This rating has been stable over the past 12 months. 42% of employees would recommend working at Safelite AutoGlass to a friend and 39% have a positive outlook for the business. The best reviews about Safelite AutoGlass have been left by employees working as Recruiter , Sales Representative and Assistant Manager .

Does Safelite AutoGlass pay their employees well?

According to anonymously submitted Glassdoor reviews, Safelite AutoGlass employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Safelite AutoGlass. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Safelite AutoGlass?

42% of Safelite AutoGlass employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Safelite AutoGlass 3.0 out of 5 for work life balance, 2.9 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Safelite AutoGlass?

Technician (254) , Customer Service Representative (217) , Auto Glass Technician (110) , Customer Service Representative (CSR) (108) , Store Manager (79) , Autoglass Technician (71) , Customer Advocate (48) , Repair Technician (34) , Warehouse Associate (30) , Manager (29) , Master Technician (26) , Assistant Manager (19) , Telephone Sales Representative (18) , Job Coach (17) , Senior Technician (16)

What are the pros of working at Safelite AutoGlass according to real employee reviews?

"the pay is good and fair" ((in 226 reviews)); "benefits are good and lots of options" ((in 132 reviews)); "The people you work with are great and if you have the work ethic its easy to get promoted" ((in 122 reviews)); "Flexible and good training" ((in 66 reviews)); "Very flexible can work from home if needed." ((in 45 reviews))

What are the cons of working at Safelite AutoGlass according to real employee reviews?

"Management is poor and not supportive" ((in 143 reviews)); "Some bad managers." ((in 48 reviews)); "Long hours at times and weather is not always great" ((in 46 reviews)); "No work/life balance" ((in 39 reviews)); "Senior leadership don’t know what they’re doing." ((in 27 reviews))

What are employees saying about Safelite AutoGlass layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Safelite AutoGlass layoffs and their outlook for job security at Safelite AutoGlass in 2026.

What are the top reviewed Safelite AutoGlass locations?

Columbus , Chandler , Rio Rancho , Phoenix , Dublin , Houston , Charlotte , Albuquerque , Hiawatha , Jacksonville , New York , Tampa , Braselton , Denver , Seattle , Orlando , Salt Lake City , Chicago , Kansas City , Cedar Rapids , Raleigh , San Antonio , Richmond , Minneapolis , Nashville , Atlanta , Albany , Mesa , Plano , Baton Rouge

Safelite AutoGlass reviews

3.1

42% would recommend to a friend

(2,298 total reviews)

Renee Cacchillo

42% approve of CEO

39% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Safelite AutoGlass has an employee rating of 3.1 out of 5 stars, based on 2,298 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Safelite AutoGlass employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Reviews by job title

2K reviews

3.0

Jun 30, 2024

Corporate goals vs. employee care

Service desk specialist

Recommend

CEO approval

Business Outlook

Pros

it depends on your team, i really like my managers and coworkers. not micro-managey. very friendly and welcoming to new hires.

Cons

disorganized, mediocre pay, not great benefits. corporate higher ups are entitled and have lost touch with company needs aside from money money money (that lower level assoc. will never see)

Safelite AutoGlass Response

1y

Thank you for being a part of the Safelite team, we appreciate you providing feedback on your experience. We're committed to focusing on the total compensation package, including health and wealth, and will continue to evaluate our pay based on market assessments. If you'd like to provide additional insight please email PeopleDirect@safelite.com.

1.0

Jun 26, 2024

No. Just no.

Special services representative

Recommend

CEO approval

Business Outlook

Pros

Work from home. That's about it.

Cons

Attendance policy sucks. If you have internet issues or if you're on hold with IT for more than 45 minutes, you are required to call the call off line. It still counts against you, even if it's no fault of your own. No sick days, and any PTO has to be requested at least 2 weeks in advance. Then there's the calls. You're required to do everything you can to get them scheduled, even after they say no. The bar for wiper sales is pretty low, but it's still not easy selling them for $70 for a set (when they're only about $16 for employees). Most of management is cliquey, condescending, and play favorites with their teams. JC I had threatened termination on more than one occasion, for various reasons, mainly low sales.

Safelite AutoGlass Response

1y

We appreciate you informing us on your experience and take these concerns of our leadership very seriously. Please email PeopleDirect@safelite.com with a detailed statement of your concerns so we can address the situation.

2.0

Jun 17, 2024

Over worked

Contact center supervisor

Recommend

CEO approval

Business Outlook

Pros

My direct hires are the best part of the job.

Cons

Over worked, extremely underpaid, constantly given more work, stringent deadlines, unable to hire for your own team, very little diversity up the ladder, micro racism, nepotism, a peer decides your workload and days off, if you live within 60 miles of the office you must work 1 day in office (leadership) or find someone else to work it. PTO and sick time are the same. Occurrences remain for 1 full year, you only grow your career if they want you to.

Viewing 61 - 63 of 2,298 Reviews

Jobs at Safelite AutoGlass

Warehouse Associate II

Payroll Business Analyst