Safelite AutoGlass reviews

You will experience major changes in company management at least every 2 years or so. When I started with Safelite, we were assigned to the ROC ( Regional Operations Center) , my supervisor was great. Easy going, defended her employees, good with answering questions, then I moved to a new department with a new manager. No incoming phone calls, just managing work orders throughout the country. My 2nd manager was great with training and communication. Unfortunately, there were big changes in company management in November 2024. As a result, the ROC was eliminated and all of us were absorbed by the call center. Job coach is not helpful, very much "to the book" , does not take an interest in your growth as an employee. The new VDI, and system log in issues happened daily! To multiple coworkers! We have assigned lunches, and assigned breaks. No down time at all, call after call after call. Very hard to clock out for lunch when you get call after call. Multiple meetings with job coach that were not planned in advance. The meetings were on the spot.

System is not up to date My supervisor was hardly at work or available when whe was at work. They stress up sale but won't train in sales. No incentive other given for good work or repeated compliment from customer. The tech issues policy is unrealistic and caused me alot of stress. If you are down for more than 15min for whatever reason phone system or internet outage you have to report it. Their phone system was constantly crashing. If I was having tech issues (internet or phone or company issued computer issues) for 45 minutes or more even if your on hold with the internet provider they tell you to clock out,and it counts as an absent against you. Most of the time after on hold and dealing with the internet provider they would tell me nothing is wrong with my internet service and that it must be a VPN network issue at the company. I would inform them and they would make it seem like I was lying.