Safran Customer Service (CSR) reviews

3.6

79% would recommend to a friend

(15 total reviews)
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Olivier Andriès

56% approve of CEO

45% positive business outlook

Customer Service (CSR) employees have rated Safran with 3.6 out of 5 stars, based on 15 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Safran is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Aerospace & Defense industry (3.6 stars).

Reviews by job title

15 reviews
2.0
Jan 27, 2021
Recommend
CEO approval
Business Outlook

Pros

Good salary and benefits package.

Cons

Mid-level management is abusive and allowed to run wild.

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Safran Response
5y
Thank you for taking the time to provide feedback on your experience at Safran. We do not tolerate abuse in any form towards our staff members. Our employees are encouraged to report any concerns they have through our anonymous ethics hotline. We are sorry to hear that this was your experience and we wish you success going forward.
2.0
Dec 8, 2020
Recommend
CEO approval
Business Outlook

Pros

Good experience in the field of Aviation

Cons

No advancement opportunities. The company prefers to high from the outside as opposed to hiring current staff with the clear credentials to excel in a new position.

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Safran Response
4y
Thank you for your honest feedback. We're sorry that you felt that there weren't any advancement opportunities during your time with us. We take every opportunity to promote within and encourage employees to apply to any open positions or to speak with their manager or HR about their experience and possible promotion.
1.0
Oct 24, 2020
Recommend
CEO approval
Business Outlook

Pros

You get a pension and company benefits. Most of the employees are nice and do help you.

Cons

Where do I begin.... the list of cons are endless, lack of support from management the sexual harassment, the discrimination and overall toxic work environment. The worst part of working for safran was the sexual harassment, management don’t want to deal with the harassment and end up telling the victims to just get on with it. As management and HR swill tell the women employees that they are “asking for it as we are dressing proactive” and “he is to valuable to the company” the work shop manager will constantly make comments about how your dressed and your causing unwanted attention, so change how you dress and look if you decide to take a job at Safran. Another issue was during the sexual harassment the deputy director would not communicate with the women involved he would not look or speak to the women for raising the sexual harassment complaint. Basically if you are a woman don’t waste your time as you’ll be discriminated against in every way possible.

Viewing 10 - 12 of 15 Reviews

Glassdoor has 6,511 Safran reviews submitted anonymously by Safran employees. Read employee reviews and ratings on Glassdoor to decide if Safran is right for you.