-Pay is a joke for most market areas ("competitive and current" - LOL okay.)
-Company discounts will be used to "woo you" with the "amazing" benefits but discounts are treated like we have to "earn" them and not part of our actual benefits package (outside of just following regular availability of course - that is understandable).
-Certain discounts are promised at hiring (again part of our "amazing" benefits package) and employees are then told "no, we don't have that discount for employees"
-Middle management (departmental managers) face constant abuse from Exec team, from guests/customers/really from all angles, are underpaid, overworked, and severely under appreciated. Yet every single slow season they have to wring their hands wondering if they will be laid off so Sage can save on their labor costs.
-Departmental managers are expected to pick up all slack due to understaffing, and (at my property at least) they receive VERY little if ANY help from the Exec team, to the point that I know of one departmental manager who once worked 40 days in a row and has worked multiple 18hr shifts before - and of course these employees are salaried so they are not fairly compensated.
-Operations employees are treated like disposable objects. As mentioned above, scheduling is sold as "flexible!" and "Sage only requires 32 hours per week to be a full-time employee with benefits!" but they will schedule you at their own will whenever it suits them.
-Exec team is so far out of touch with operations it is laughable. Exec team will micromanage operations team lower-level employees despite having no idea what goes on day-to-day on property. They will not hesitate to throw lower-level employees under the bus with guests if anything goes wrong, yet lower-level employees are expected to take abuse from guests in a team manner "WE are so sorry for this mistake, WE will make it right" vs. "I am so sorry, the front desk/restaurant/event staff made a mistake and I will make it right." They take no responsibility but want to take all the glory when revenue is up.
-Employees are promised all these amazing incentives (Sage "tokens of appreciation", gift cards, raises) yet none of these will ever happen. Mostly because middle management is so overwhelmed that they don't have time to get in the habit of recognizing good employees in this way (for example - employee receives praise from GM for going above and beyond yet receives no actual incentive for doing well).
-Sales team in particular can be very out of touch with operations, for example promising groups things we can't provide in order to get the contract signed and then leaving the front desk or events/banquets team to deal with the fallout when the group is upset that they can't have what they were promised. Again, as mentioned above, lower-level teams are thrown under the bus when the sales team apologizes to their group.
-Upon hiring, when I attempted to negotiate my pay rate (because like I mentioned above, it is a joke and there is no "range" for things like experience, certifications, etc), I was told "this offer isn't really negotiable but once you've been here a little while, we can review performance and revisit it then. This never came.
-Despite being a HIGH PUBLIC CONTACT job, Sage (as of January 2022) offers NO sick pay, NO emergency pay, NO employee assistance for employees that contract COVID-19. For a company of this size and a company whose lowest level and most financially at-risk employees deal with the public constantly, this is frankly just embarrassing.
-As other reviewers have mentioned (and I'm almost glad to know it's not just my property), there is this adversarial, almost enemy-type culture fostered between operations and food and beverage. Instead of working together to present a unified front to the public, punches are pulled between both departments.
-Bullying, harassment, and terrible employee conduct is ignored and swept under the rug if the position is undesirable - such as wait assists/bus boys/girls and night auditors.
