Is Sagility a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Sagility have rated their employer with 3.6 out of 5 stars in 190 Glassdoor reviews. This is a lower than average score with the overall rating of Sagility employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Sagility now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Sagility .

Does Sagility pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Sagility with 3.3 out of 5 stars based on 190 anonymously submitted employee reviews. This is 19.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Sagility.

How happy are Customer Service (CSR) professionals working at Sagility?

68% of Customer Service (CSR) employees at Sagility would recommend their employer to a friend. This rating has increased by 39% in the past 12 months. Customer Service (CSR) professionals have also rated Sagility with a 3.6 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.8 rating for culture and values and 3.7 rating for career opportunities.

What are the top reviewed jobs at Sagility?

Customer Service Representative (101) , Process Consultant (83) , Customer Service Representative (CSR) (82) , Trainee Consultant (61) , Clinical Executive (32) , Team Leader (30) , Trainee Process Consultant (27) , Process Associate (26) , Associate (25) , Senior Process Consultant (24) , Assistant Manager (22) , Graduate Trainee (21) , Brand Advocate (20) , Apprentice (19) , Manager (19)

What are the pros of working at Sagility according to real employee reviews?

"Work culture is good here" ((in 58 reviews)); "Work Environment is good and approachable even utilities." ((in 48 reviews)); "Good environment to work and friendly" ((in 47 reviews)); "work from home set up, save time and money, convenient, non voice account" ((in 40 reviews)); "Work life balance is good" ((in 27 reviews))

What are the cons of working at Sagility according to real employee reviews?

"low salary but good for beginner who wants to explore bpo" ((in 82 reviews)); "Pay is low and should be higher due to all the different things agents have to do." ((in 45 reviews)); "Pay, the management except for my manager she’s awesome" ((in 11 reviews)); "Supervisors were always unavailable." ((in 5 reviews))

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Sagility

Sagility Customer Service (CSR) reviews

3.6

68% would recommend to a friend

(190 total reviews)

Ramesh Gopalan

81% approve of CEO

66% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Culture & values

3.7

Career opportunities

3.6

Work/Life balance

3.5

Senior management

3.3

Compensation and benefits

Customer Service (CSR) employees have rated Sagility with 3.6 out of 5 stars, based on 190 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Sagility is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

190 reviews

4.0

Jul 24, 2026

Supportive team helps develop skills, but night shifts required

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

value the chance to develop my communication and problem-solving skills while working with a supportive team

Cons

you may work night shifts,

5.0

Jul 24, 2026

Well-explained information for employees

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Informations are well explained to the employees

Cons

I dont have any concerns for now.

Sagility Response

13h

Hi, Thank you, we appreciate your valuable input. As a company, we continuously strive to better our employee services. We wish you all the best for your journey here in Sagility and beyond. :)

5.0

Jul 8, 2026

None

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Improve work-life balance and expanded talent pool

Cons

Potential communication challenges and loss of team cohesion

Sagility Response

12h

Hi, thank you, we appreciate your valuable input. As a company, we continuously strive to better our employee services. We wish you all the best for your journey here in Sagility and beyond. :)

Viewing 1 - 3 of 190 Reviews

Jobs at Sagility

Work from Home: Customer Service Representative (Healthcare)

Work from Home: Customer Service Representative (Healthcare)

Healthcare Customer Service Specialist - Work from Home

Customer Service Representative

United States

View job

Care Advocate (Onsite) – El Paso, TX

Sagility reviews FAQs

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Sagility

Sagility Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Supportive team helps develop skills, but night shifts required

Well-explained information for employees

None

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