Is Sagility a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Sagility have rated their employer with 3.6 out of 5 stars in 190 Glassdoor reviews. This is a lower than average score with the overall rating of Sagility employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Sagility now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Sagility .

Does Sagility pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Sagility with 3.3 out of 5 stars based on 190 anonymously submitted employee reviews. This is 19.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Sagility.

How happy are Customer Service (CSR) professionals working at Sagility?

68% of Customer Service (CSR) employees at Sagility would recommend their employer to a friend. This rating has increased by 39% in the past 12 months. Customer Service (CSR) professionals have also rated Sagility with a 3.6 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.8 rating for culture and values and 3.7 rating for career opportunities.

What are the top reviewed jobs at Sagility?

Customer Service Representative (101) , Process Consultant (83) , Customer Service Representative (CSR) (82) , Trainee Consultant (61) , Clinical Executive (32) , Team Leader (30) , Trainee Process Consultant (27) , Process Associate (26) , Associate (25) , Senior Process Consultant (24) , Assistant Manager (22) , Graduate Trainee (21) , Brand Advocate (20) , Apprentice (19) , Manager (19)

What are the pros of working at Sagility according to real employee reviews?

"Work culture is good here" ((in 61 reviews)); "Good Environment to work at sagility and feels good to working with Best Employees." ((in 51 reviews)); "Work Environment is good and approachable even utilities." ((in 50 reviews)); "Work life balance is good" ((in 27 reviews)); "Good training and we can learn many things as a freshers which will definitely useful in the next" ((in 23 reviews))

What are the cons of working at Sagility according to real employee reviews?

"low salary but good for beginner who wants to explore bpo" ((in 80 reviews)); "Pay is low and should be higher due to all the different things agents have to do." ((in 44 reviews)); "Limited work from home set up" ((in 3 reviews)); "My niece died and I had to fight and threaten to quit so I could have the time off for her service without penalty." ((in 3 reviews))

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Sagility

Sagility Customer Service (CSR) reviews

3.6

68% would recommend to a friend

(190 total reviews)

Ramesh Gopalan

81% approve of CEO

66% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Culture & values

3.7

Career opportunities

3.6

Work/Life balance

3.5

Senior management

3.3

Compensation and benefits

Customer Service (CSR) employees have rated Sagility with 3.6 out of 5 stars, based on 190 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Sagility is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

190 reviews

4.0

Jun 30, 2026

Positive environment with career growth but transportation issues

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

good environment career growth salary increased promotion equality

Cons

transportation queue workloads too many calls

Sagility Response

Hi, thank you, we appreciate your input. We deeply believe that suggestions are the foundation on which to improve various aspects of an organization. Please feel free to write to us at LetUsTalk@sagilityhealth.com

2.0

Jun 28, 2026

High Stress Environment Due to Inconsistent Expectations

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Sagility Health provides an opportunity to gain experience in healthcare claims processing and work with a large healthcare client. The remote work setup and standard daytime schedule are positives, and the role can provide exposure to healthcare operations and insurance processes.

Cons

My experience was challenging due to inconsistent guidance and unclear documentation requirements. There were situations where quality expectations seemed to change depending on who was providing feedback, making it difficult to feel confident that work was being completed correctly. Communication between teams and leadership could be improved to ensure employees receive consistent direction and support. Training and ongoing coaching varied depending on the individual providing assistance, which sometimes created confusion and unnecessary stress. For a role that requires accuracy and attention to detail, having clear and standardized expectations is essential.

Sagility Response

Hi, thank you for bringing this to our attention. We would like to understand more about your experience and possibly guage how we can help. Please write to us at LetUsTalk@sagilityhealth.com

3.0

Jun 24, 2026

Great work-from-home options, but layoffs in summer

Customer service (csr)

Recommend

CEO approval

Business Outlook

Pros

Work From Home, paid training, employee rewards programs

Cons

When things slow down in the summer, they let alot of people go.

Viewing 7 - 9 of 190 Reviews

Jobs at Sagility

Work from Home: Customer Service Representative (Healthcare)

Work from Home: Customer Service Representative (Healthcare)

Healthcare Customer Service Specialist - Work from Home

Customer Service Representative

United States

View job

Care Advocate (Onsite) – El Paso, TX

Sagility reviews FAQs

Sagility reviews Sagility Customer Service (CSR) reviews

Sagility

Sagility Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Positive environment with career growth but transportation issues

High Stress Environment Due to Inconsistent Expectations

Great work-from-home options, but layoffs in summer

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