Saia LTL Freight reviews

Need more growth, limited service area.

Poor Management, dysfunctional culture, lack of communication among the employees internally. They continue to bring in outside consulting firms to have round table discussions with customers in hopes of gaining a better understanding of what the customer expectations are, when in fact the Account Managers and Drivers are continually providing feedback on this topic. Administrative work for Account Managers equates to 70% of any given day. If you are continually addressing the same issues, you are not going to be able to grow new business, instead you are only working to hold on to current customers (Retention). Not good business practice.