Salesforce reviews

4.0

79% would recommend to a friend

(22,597 total reviews)
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Marc Benioff

79% approve of CEO

69% positive business outlook

Salesforce has an employee rating of 4.0 out of 5 stars, based on 22,597 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Salesforce employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

23K reviews
1.0
Apr 18, 2013
Recommend
CEO approval
Business Outlook

Pros

Salesforce is dynamic and well respected with regards to products.

Cons

Certain organizations project manage efforts to the point of being unachievable. The pressure to iterate and deliver "value" in an artificially short timespan is high, but no accountability exists to prove that value nor secure you the support from others to succeed. Priorities change weekly and multimillion dollar efforts left unfinished, all with a disregard for the customer but a focus on the holy grail of the project wall. No effort to design real solutions are successful, and only quickest and fastest out the door options are selected. The concept of test and staging are foreign concepts for infastructure projects and the infrastructure ops management is both inexperienced and unfocused.

2.0
Oct 12, 2008
Recommend
CEO approval
Business Outlook

Pros

Great software applications and tremendous potential of SaaS.

Cons

The territories are treated as though they each have the same sales potential with each having the same quota. Though in reality the territories are not the same and each year the territories get smaller and smaller while the the quota rises. The company is satisfied with having only 55% achieve their quotas and qualify for club because they don't expect 45% of the reps to attain their quotas. So 45% of the reps are set up for failure. They also bait and switch territories as a way to attract talent. They make you a job offer for a particular territory only to tell you after you have been hired and left your previous job that your territory has changed...and typically the new territory is not of the same caliber and potential of what was promised. Also when a new sales rep joins the company they find that their territory has been cherry picked by several reps on their sales team each having hold outs preventing you from selling into these accounts for up to 90 days. And there is no quota relief for this lost revenue potential.

1.0
May 16, 2025
Recommend
CEO approval
Business Outlook

Pros

The company has a great reputation in the market so it's not difficult to get appointments. It's always easier to sell a product that has a #1 marketshare.

Cons

This place is a nightmare. The sales culture is toxic. They don't care about what's actually good for customers, they only care about what's good for the company. Managing a global customer with a $35M+ annual contract, leadership REQUIRED me to go to the customer at month end and beg for $10,000 orders. How are you supposed to be taken seriously asking for peanuts like that? I could go on and on..... there are a million examples like this. As for management, I had 7 managers in a 2.5 year span of time....7!!!!!!! You can't develop a relationship or get any help when you barely know your boss. Management is full of micromanagers too. Why pay your employees so much money if you tell them everything they need to do? Go hire kids straight out of college if you want someone to "mold," don't hire experienced professionals then tell them how to do every facet of their job. Finally (for now), the High Performance Culture is just a smoke screen. It gives leadership a green light to monitor metrics you don't even realize you are being measured against. It allows them to fire anyone at the drop of a hat. I couldn't support any good, self-respecting professional sales rep to work for SF. They are truly the picture of corporate greed....they are the devil.

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Salesforce Response
1y
Thank you for taking the time to share your experience. We're glad to hear you found value in our market reputation and the strength of our product — those are things we’re incredibly proud of. We’re genuinely sorry to hear that your experience with our sales culture and management structure didn’t meet expectations. We understand that frequent leadership changes and misalignment around priorities can be frustrating, especially for experienced professionals. Your feedback about micromanagement and the balance between internal reporting and customer focus is important, and we’ve shared it with our leadership and employee experience teams. We’re continuously working to create a culture that also supports autonomy, professional growth, and trust. While we may not always get it right, reviews like yours help us reflect and improve. We appreciate your candor and wish you all the best in your future roles.
Viewing 337 - 339 of 22,597 Reviews

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