I left a review over three years ago that was five stars. What the employees at this company have endured since that time is unfair and undeserved. The "Stakeholder Capitalism" fiction has been laid bare for all to see. Salesforce is run by and for the interest of shareholders and nobody else. This is consistent with every company, but the misalignment between reality and executive leadership’s messaging is glaring. There’s a lack of authenticity at Salesforce and it starts at the top.
Salesforce has made the conscious decision to eliminate customer support and outsource it to untrained individuals employed by managed service providers. The result of this is, predictably, a terrible customer experience getting tickets resolved. Customer support and success aRe increasingly becoming responsibilities of the sales team, and especially, Solution Engineers. You will spend a vanishingly small amount of time selling the further you move upmarket.
The lack of performance standards for management is hurting the company. Salesforce grew at a breakneck speed throughout the 2010's and many unqualified, unmotivated, and untrained individual contributors were able to make the jump to management as a result of this windfall. Now, the company is suffering. Managers can be as neglectful as they want and there will be no consequences. In fact, of the five worst managers I have worked with at Salesforce, three of them were either promoted or sent to Club in the last year. Management is a boys' club, and you're not invited--especially if you prefer to lead with performance rather than politics. The amount of posturing that takes place at Salesforce is nauseating.
The product roadmap is a mess. As a Solution Engineer, you are expected to be the liaison between your customers and our products. Our documentation has suffered and the enablements feel like I’m being sold on selling our products. Newsflash: you don’t need to sell me on selling our products—you pay me to do it. I have sat through more Data Cloud enablements than I care to count, and it's clear that the (few) people who understand the technology lack the industry expertise to bring it to market outside of B2C use cases.
I could go on, but Salesforce is a shadow of its former self. Our values of Trust, Customer Success, and Innovation have all suffered significantly. Nobody in positions of power seems interested in bringing them back. They're window-dressing at this point.
Salesforce used to be a great place to build your career. Now, with hiring freezes, grotesque politics, and lazy leadership, I would not recommend working at Salesforce for those who are in "career-building mode". If you want to get paid a lot of money for a comparatively small effort, you'd fit in as a manager here.
