Salesforce reviews

4.0

79% would recommend to a friend

(22,602 total reviews)
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Marc Benioff

79% approve of CEO

69% positive business outlook

Salesforce has an employee rating of 4.0 out of 5 stars, based on 22,602 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Salesforce employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

23K reviews
2.0
Jan 9, 2023
Recommend
CEO approval
Business Outlook

Pros

Positive culture, interesting products and great people.

Cons

The quotas are unrealistic in large enterprise. Each year I’ve been here, I’ve sold more revenue and progressively made less money. I don’t think they care that a low % of AEs in large enterprise hit their number. They also seem to devalue the people who do the majority of the work who are the core sellers. As a core seller, you lead the sale and usually you make significantly less than co-primes who have often done very little to influence the sale. You also don’t get paid on renewals (AOV) but get penalized for attrition. This doesn’t really make sense for me or for Salesforce because during attrition windows, we just stop selling. If Salesforce does want us to manage renewals, pay us on AOV, not ACV. The most sensitive thing for salespeople is comp and they’ve come up with the most impersonal way to manage it. They have an NRR team who apply rules that don’t always make sense and penalize you when you’re trying to do things that, in some cases, make sense for salesforce and the customer. There are grey areas and impossible situations, like renewing EOL products and Salesforce needs to consider attrition and clawback exceptions. Feels like the NRR/Comp team is set up to screw us.

1.0
Jan 5, 2023

Part of the 10% layoffs

Recommend
CEO approval
Business Outlook

Pros

I loved my job - I loved the people! That was what made it great. I worked at Tableau but we were acquired by Salesforce during COVID

Cons

The way in which they laid people off was shameful and definitely does not reflect the companies 'values' which they so highly preach.

1.0
Jan 5, 2023

Stability doesn’t exist here

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It used to be great

Cons

Stability doesn’t exist. Layoffs are a regular threat. The CEO goes on hours-long rants about how we should be grateful. Then he high-fives himself for being rich and ignores workers questions. The executive leadership team would fire everyone in a heartbeat if it meant a few points of stock performance. Constant shifting of operations and renaming the same product 3 or 4 times a year just to confuse customers doesn’t help to build trust.

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Salesforce Response
3y
Thank you for your feedback. Our management team works hard to try to keep employees informed and involved with decisions that impact them, but we know sometimes it isn't enough. Our execs are also active on Slack and available for you to reach out and talk at anytime. Please don't hesitate to reach out to your manager, or any other exec, if you feel your voice is not being heard.
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