Salesforce reviews

4.0

79% would recommend to a friend

(22,622 total reviews)
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Marc Benioff

79% approve of CEO

69% positive business outlook

Salesforce has an employee rating of 4.0 out of 5 stars, based on 22,622 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Salesforce employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

23K reviews
2.0
Apr 6, 2021

Fake culture at Salesforce

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

good benefits & "fun" virtual events

Cons

The culture is extremely fake. A lot of politicking and constantly being told to "stay in your lane". I'm not sure why this company is always in the top list on glassdoor when it's clear they don't truly care about their employees. They care about the work produced, not your psyche nor your well-being.

3.0
Mar 17, 2021
Recommend
CEO approval
Business Outlook

Pros

-Universally acclaimed suite of products -Highly competitive pay and benefits structure -Smart, highly capable staff - Transparent vision from executives -Public trailhead to learn basics of salesforce products - Culture feels pretty welcoming on a personal level -Very accomodating to most working situations (WFM, pa/maternity, time zones) - Highly competent devs

Cons

-Extremely difficult for employees new to Salesforce products and/or tech industry - Training is mostly "let me know if you have questions", and does not prepare you for day to day activities. - Lot's of "I think" answers. Little ownership (until you're wrong). - A dozen ways to send messages, no added benefit to clarity or communication -Kumbaya atmosphere immediately stops when mistakes are made, which feels disingenuous - Very difficult to know if you're a good fit, because low quality work may just be the result of a lack of intel or training - Devs are hard to communicate with. They are smart people, not teachers

4.0
Jul 17, 2020
Recommend
CEO approval
Business Outlook

Pros

Salesforce is a great place to work, for a lot of people a lot of the time. My perspective is mostly from consulting services/CSG, but there are some things that apply across the board. -Excellent focus on work/life balance. Better than anywhere else I've found in terms of consulting or engineering jobs. -Excellent salary. My title maps to "senior manager" level as an individual contributor, and all things considered I am extremely satisfied with it. -Health insurance is excellent, in terms of coverage/cost/options. One of the better plans I've seen. -401(k) is excellent if you're an investing wonk. The match tops out at $5k which is middle-of-the-pack, and the plan is through Fidelity (meh) with which you get a good selection of funds, but more importantly, BrokerageLink to invest in the wider markets, and the ability to contribute after-tax beyond the 402(g) limit and auto-convert to Roth with 1 phone call to set this up. This is relatively new in the marketplace, and still rare. Tl;dr is you can contribute as much as $52,000 to your plan for 2020 and characterize as Roth in the end, not $19,500, regardless of your age (research "Mega Backdoor Roth"), which is a huge benefit for financial planning for highly-compensated employees. -Working for Salesforce comes with a lot of cachet within the world of software vendors and partners, and access to awesome tools and information. If you've been a consultant or worked for an ISV and geek out to the product, you're going to love it here, and often be able to get involved with really interesting clients, projects, and internal initiatives shaping future product development.

Cons

I did say "caveats". -RSUs are low as compared to FAANG and there are no refreshers - hence, there are a lot of boomerangs, and a reputation as a "retirement home", because there is no reward for working harder if you are not also trying to get promoted. -Despite claiming to have a culture of open debate, it doesn't exist and there is seemingly no motivation to change this. For example, even though they say they will answer forum questions relating to the weekly allhands, they never do if it pertains to an internal policy. There is no upward feedback mechanism, except for your direct manager, and on many teams this is a "player/coach" who has no involvement in setting the policies of the department. There is an "airing of grievances" forum but it is heavily "tone-policed". Bottom line is that if you get stuck in a bad situation or team, your options are to change teams or leave, there is no opportunity to improve things from within. -Silos and a lack of coordination result in many internally competitive and duplicative efforts, and inefficiencies. Product-wise there is crossover between Marketing Cloud and Pardot, Tableau and Einstein; and Vlocity/CPQ/B2B Commerce for example. Whatever's new and shiny (acquisitions and Dreamforce announcements) gets love, but if your area is not, good luck getting Trailhead modules or product management to prioritize new feature development. There are approximately 90 billion different efforts to create documentation for consulting resources for how to do their job, all run by different groups and stored on different platforms. And because Slack and Microsoft are viewed as competitors, there is no company-wide collaboration tool like Slack or Teams, it's just a bunch of incomplete tools like Google Chat and Salesforce Chatter and Quip and email and.... -There tends to be a lot of politics between teams, even beyond the product-related competitive/redundancy issues. In short, if you like what you're doing, and who you're doing it for/with, you're in a great position. But if you don't, you're going to have a bad time. I don't know anyone who was unhappy with their situation in Salesforce who subsequently made it better, at least without changing teams.

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Glassdoor has 26,191 Salesforce reviews submitted anonymously by Salesforce employees. Read employee reviews and ratings on Glassdoor to decide if Salesforce is right for you.