Salesforce reviews

4.0

79% would recommend to a friend

(22,576 total reviews)
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Marc Benioff

79% approve of CEO

69% positive business outlook

Salesforce has an employee rating of 4.0 out of 5 stars, based on 22,576 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Salesforce employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

23K reviews
3.0
Jun 2, 2020
Recommend
CEO approval
Business Outlook

Pros

Enterprise Sales MBA Team Selling Employee benefits

Cons

Under market OTE’s No RSU’s for sales ( unless #1 rep ) New territories every year so you can’t build lasting relationships. Customers and AE’s are burned out from starting over every year. Territories are extremely small so either you make great money or your squeezing blood from a rock. Favoritism is real. Micro management due to monthly quotas ( even though you are comped on a quarterly / annual number ) Management makes you “play the game “ and create fake pipeline to ensure “activity” on dashboards. Cap overtime ( currently told zero overtime ) even though recruiters include this in their OTE package pitch when you take the job. 20-30% less bi-weekly pay because of it. Too many products with Co- Primes that do nothing and get compensated on your deals. All you need is the Co- prime engineer to help. Too many layers in sales and management so it’s slow to get ahead quick. Average 3-5 years to get to next position. Every end of month is a fire drill. You feel the burnout during the holidays when you can’t take time off just to close the end of month ( even if you are comped quarterly / annually )

2.0
Jun 4, 2019

Going downhill...

Recommend
CEO approval
Business Outlook

Pros

Great benefits, good IN PERSON training, good core values, the company has a good reputation.

Cons

Losing sight of the core values the company was founded on. Growing to fast and not able to keep up with overall growth. Seeing lots and lots of angry current customers... 8/10 if you don't have 5-6+ years of inside/outside sales experience, you will only be considered for an SDR or BDR role. This could be fine, but the role should incorporate more closing of business if you are basically expecting people to take a demotion for the role and not articulating the position clearly (this could just be an issue with my office though). If you are on the BDR team you can be the hardest working person and still not hit your number because of how your quota is attained. Your manager will "help you" come up with "strategic plans" to hit your number (basically just tell you to make more calls/set meetings) but it doesn't matter because if you AEs refuse the meetings, don't feel like moving them to a stage 2 (everyone perceives what this means differently), don't have time to take them until the next month, etc. then you are screwed. BDR management doesn't align with AE management at all. Therefore, they don't care about anything except their AEs closing deals (I don't blame them!), they are annoyed when BDR management comes complaining that their AEs aren't working with their BDR... This is just not a conducive business model and doesn't help growth initiatives. Not everyone is measured the same. You could be aligned 2-4 AEs or 10-15 AEs as a BDR. Either way, these people are expected to generate the same amount of "stage 2" opportunity. If you have 2 AEs that are busy, don't work in your office or don't have the "need" for a BDR to generate pipeline - then you have NO chance of hitting your quota. SDRs, BDRs and AE's are all expected to generate their own pipeline - which makes sense but it is causing people to compete with each other which takes away from making the customer #1 priority. This is especially bad since the Mulesoft migration... (from BDR POV) Although Salesforce always talks about endless internal growth opportunities, this is def not something that I have seen to be encouraged. You are pretty much forced to take the typical promotion track. BDR Management is way too pushy with BDRs setting new meetings and business, while this should be a significant responsibility, lots of customers get mislead, forgotten, or treated with poor customer service which eventually will backfire (I have already seen it backfire a few times!) As a BDR you could generate $5mil in the pipeline one month, but only have 2 stage two opptys on the board (you need around 6-8)...which means you will miss your quota. Others could have 6-8 opptys on the board which only adds up to $300k in pipe for the month, but they will hit quota.. Doesn't make sense.

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Salesforce Response
7y
Thanks for taking the time to leave your review. We know that we are moving fast and some positions can certainly be more demanding than others, We've been working hard to increase transparency around promotions and career progression and are very intentional about fostering a culture of equality. We know there is more work to be done, but we are encouraged by the progress we've made together. If you could please provide more details anonymously by contacting our third party provider Ethicspoint at http://www.salesforce.ethicspoint.com/ you would help us to directly address these concerns and become a better workplace for all.
1.0
May 31, 2019

Human Resources does not exist

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nice offices and lots of friendly people

Cons

They are very short staffed in what they call ES/ER which is their version of Human Resources. When you have a challenge or issue they point you to a KB and the avg amount of time to speak to someone is sometimes weeks and it gets worse in other regions. If everything is going great at Salesforce it is a great place to work but if you need HR and have challenges it can be very stressful and you won't get a lot of help.

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Salesforce Response
7y
Thank you for your review. I or an ESBP would have happily been available to discuss any issues with you in person. Now that you've left the company, we'd appreciate if you could provide further details anonymously by contacting our third party provider Ethicspoint at http://www.salesforce.ethicspoint.com. Doing so will help us to improve.
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