Starting with the horrendous customers, I guess thats not something Sally's can control. But MAN, whoever is in charge of customer service is a huge pushover. Were not allowed to return hair, but as soon as you talk to a customer service agent they give the customer whatever the hell they want and make us associates look like idiots. Anyway, the upper management. They are the worst. Sallys won't hire from within the company, which is just plain idiotic. They hire randoms from different companies that have no idea what hairspray is, and they usually end up quitting anyway so in the 1 year and 4 months I've been with this company, I've had THREE different District Managers. All the management is horribly unorganized. You get absolutely no rewards being an associate. You could have the highest numbers for a month, but if you didn't sell enough IOMS or EPP, you get lectured. No praise. The company only sees you as a number. If you're an associate, you will close every single night, and don't expect to be trained properly on how to open by your manager. Feeling sick and need to go home? Too bad. You're closing and no other associate from a different store will help a sister out. Your manager is only required to close once a week, and work one Sunday a month. If you do get the chance to open, your manager will schedule you to open on a Sunday where you work until close anyway. If you're a manager, you get to go on a special trip with other managers to Mexico. How do you get that you ask? By making the employees do ALL THE WORK SO YOUR NUMBERS LOOK GOOD. You as a manager don't have to do anything to earn this reward. Managers hold the whip and the associates do all the labor. Oh, and you can't go over 40 hours no matter what. I worked almost 39 hours every week and I didn't qualify for any of the insurance. And my manager wouldn't make the schedule until every Saturday night, so we never had any idea what our schedules were going to look like until the last minute. We got 2 days off a week which is perfect, but literally every single week someone from my store or another would call out or just decide to not show up and I was ALWAYS the only one who would come in on my much needed days off to cover. I got a measly 5 cent raise after enduring that hell hole for a year. If you always see the "Now Hiring" sign at your local Sallys, now you know why.
