Sam's Club Customer Service (CSR) reviews

4.4

99% would recommend to a friend

(84 total reviews)
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Latriece Watkins

100% approve of CEO

98% positive business outlook

Customer Service (CSR) employees have rated Sam's Club with 4.4 out of 5 stars, based on 84 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. Sam's Club is rated 25% above average by Customer Service (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

84 reviews
4.0
May 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance Compensation structure Hoboken office culture

Cons

Overall company culture - leaning toward more days in office Limited location options

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Sam's Club Response
2mo
We are thankful you have shared these insights and experiences. We are grateful you are a valued part of the team.
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Glassdoor has 14,168 Sam's Club reviews submitted anonymously by Sam's Club employees. Read employee reviews and ratings on Glassdoor to decide if Sam's Club is right for you.