Sam's Club reviews

3.3

51% would recommend to a friend

(12,881 total reviews)
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Latriece Watkins

63% approve of CEO

43% positive business outlook

Sam's Club has an employee rating of 3.3 out of 5 stars, based on 12,881 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sam's Club employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

13K reviews
1.0
May 14, 2021
Recommend
CEO approval
Business Outlook

Pros

Pay was great. Wasn't worth all the BS.

Cons

Horrible management. AWFUL workplace bullying which they turned a blind eye to. Attendance policy was not enforced for the entire year of 2020, which means several coworkers called in "sick" 3 times a week for MONTHS with absolutely 0 consequences. We were forced to pick up their slack, while understaffed, while the workload increased due to the pandemic and management refused to hire additional workers. We were constantly asked to come in early, stay late, and come in on our days off. 10+ hour days were not uncommon. EXTREMELY unsanitary environment. They had sewage issues for MONTHS in which the sewage would back up into the bakery, almost daily, and we would be forced to continue working NEXT to puddles of sewage. The smell was unbearable. Cakes and bread were made just feet away from black puddles. The bakery was NOT ONCE shut down for this issue. I was once forced by my team lead to vacuum up a puddle BY HAND because she wouldn't deal with it. Turnover rate is extremely high. We went through about 7-8 cake decorators in one year. They will absolutely take advantage of you while refusing to hold other scummy workers accountable. I was promised training, didn't get ANY until months later when I had to actually demand it. Until I got trained, I was forced to do all the grunt work and not allowed to do anything else simply because the more experienced decorators didn't want to do the less exciting work. Nearly every decorator they hired was a piece of sh*t.

1.0
Apr 21, 2019
Recommend
CEO approval
Business Outlook

Pros

Pays above minimum, at least in my state. Forged some really good friendships in my department.

Cons

Pretty much everything else. The company likes to trim their budget by cutting hours, especially the hours of front end associates. They changed the registers so it is pretty much mandatory that two people are needed to run them BUT they never schedule enough people to actually do that. So lines are always insanely long, which stresses out associates and angers members, thus leading to members yelling at the cashiers who have no say on how many people get scheduled. I cannot tell you how many times I'm scolded by a member to open another register, even though I would love too but there are no associates :). We used to get 30 hours of PTO every January to use as we please, which was good to have in case of medical emergencies or family emergencies, but that was taken away. In many clubs, wholesale department is being taken away and shipping jobs to different cities to keep up with Amazon, so if your club relied on wholesale to boost your bonuses, say goodbye to that. Constantly pushing the members to upgrade their memberships from $45 to $100/year or opening up a their credit card with an insanely high interest rate, is the worst part of the job. And I understand that Sam's Club functions as a members only store but it's really not worth it unless you are a business owner or buy bulk every week. I can see members getting angry of being hassled every time they shop to upgrade. And if you do not get upgrades or credits you have little sit-down with the Membership Champ to "talk" which is less of a chat and more of you being berated and not listened too when you bring up your concerns. Management does not listen to you. If another associate is causing problems or not pulling their own weight, they won't help you or take notice of the problem.

4.0
Jun 17, 2016

Part Time

Recommend
CEO approval
Business Outlook

Pros

I get full time hours, 10% off produce, free membership, clean store, friendly employees, every day the employees get to eat the expired bakery items, or items customers ordered and didn't want.

Cons

push $100 membership, like really push it. If the customer says, no, you have to continue to push it. Only two days of training. Cashiers have to stand in one spot until break or lunch time. Don't recommend if you have back problems, or cannot deal with extremely rude customers

Viewing 28 - 30 of 12,881 Reviews

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