Sapiens reviews

3.4

56% would recommend to a friend

(1,351 total reviews)
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Mike Ettling

73% approve of CEO

56% positive business outlook

Sapiens has an employee rating of 3.4 out of 5 stars, based on 1,351 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sapiens employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
2.0
Aug 11, 2018

Transition from StoneRiver to Sapiens

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Note: I am writing this review from the perspective of an employee of StoneRiver, a company that was acquired last year by Sapiens. The acquisition last year gave Sapiens a foothold in the North American market. It gave them a great suite of products, dedicated employees with decades of experience, and a satisfied client base. I have enjoyed being part of this "community," and I have also enjoyed the good relationships with our client companies. I have been impressed by the number of women in upper management of Sapiens, as compared to the "middle-aged white male" leadership at StoneRiver.

Cons

Since being acquired by Sapiens, Sapiens has been doing everything possible to alienate its employees. * Sweeping benefit changes resulted in many being required to change health providers * "Scheduled" salary increases are delayed by months, are not paid retroactively, and are less than the inflation rate. In effect, we're being paid less each year. * Paid time off was slashed, and sick time was completely eliminated. The hardest-hit by these changes are those loyal employees who have been with the company the longest. * Despite being an international company with employees who do extensive traveling, company credit cards have been eliminated for travel expenses. Travel expenses, including rental cars, must go on the employee's personal credit card. Employees are allowed a flat, minimal "per diem" stipend for food expenses. This allowance is often insufficient to actually pay for meals in the cities employees are visiting. Sapiens travel policy states the company will not reimburse an employee's expenses for company travel (including flights, hotels, and rental cars) under certain circumstances. (i.e. the employee books the flight/hotel/rental car at a lower rate through another travel agency). This presents a real possibility that travelers will be forced to pay hundreds or thousands of dollars out of their own pockets for company travel. In addition, other Sapiens changes severely interfere with our ability to do our jobs and serve our clients: * The vast majority of employees do not have conference numbers for conference calls. In its place, we are forced to use the company's selected web conferencing software. The software is so inefficient, screen sharing is often garbled. Sound quality is poor. I have noticed that management does not use this software when scheduling company meetings, presumably because they know it stinks. In addition, some of my clients are not equipped with speakers and microphones for use with the web conferencing. I am completely unable to schedule meetings with those clients. * Hardware (i.e. laptops) is antiquated, and replacements are still sub-par and very slow. IT is forced to jump through extensive hoops in order to complete routine upgrades and repairs.

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Sapiens Response
7y
Sapiens growth in North America is mostly the result of acquisitions. Even more so in the last two years. As part of the post-merger integration, we are reviewing policies and benefits. The outcome of such a process is that we do some adjustments to lessen the gaps. That includes improvements for some employees. The change could also be the result of new Health Care providers we are selecting in an attempt to bring the best for our employees. I am sorry you experienced a negative outcome to such a process. From your comment, your frustration is palpable. I would invite you to approach your HRBP to further discuss this as we are committed to providing a positive and interesting work experience to our employees. Best regards, Sapiens HR Management
1.0
Aug 2, 2018
Recommend
CEO approval
Business Outlook

Pros

Salary paid and hikes are good.

Cons

Top management is not supportive.

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Sapiens Response
7y
Thank you for the comments. We’re glad you were happy with the salary and the hikes; we wish you had a better experience with your work. Thank you for your time at Sapiens and we wish you the best of luck in your future endeavors. Best regards, Sapiens HR Management
2.0
Aug 1, 2018
Recommend
CEO approval
Business Outlook

Pros

Managers know telling stories to their clients (but actually in many cases selling lies and old technologies because there is no business plan and no retention ..all is from the very last minute .. Good employees but suckers..management giving them low salaries and bad attention.and more than half are looking for new opportunities outside

Cons

Too Dynamic place.. With many changes..but!! nothing to be shared with the people who are working there...and many surprises in a very bad way.

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Sapiens Response
7y
Your honest and candid feedback is appreciated and we are sorry to hear about your experience. While we have grown at a rapid pace, we remain focused on the importance of considering our core values and making sure our employees are satisfied. Our technologies are among the most stable technologies in the market and are essential for the success of Sapiens’ clients around the globe for the past three decades. With that said, we continuously look for new ways to improve ourselves. Thank you for everything you did for the Sapiens team while you were here, and we truly wish you the best of luck on your future path. Best regards, Sapiens HR Management
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