The management here is very negative and talk about employees in front of myself and other peers and other senior management or a regular basis. You are micromanaged down to the second as it relates to how many times you use the restroom, if you need to take a quick phone call, break time, etc. Your after call time is also looked it, it should take less then 1 min. The management will have someone assigned to stay after there shift to see if you are min your scheduled breaks, getting up often to use the restroom etc. Be aware even upon the hiring process you advise them of a documented medical need it will be taken into consideration for extended break times etc.
During my time here in customer service your are expected to respond to personal e-mails from customers, manage what is referred to as electric request, manage the company E-mail box in which clients send around 100 plus request a day and respond to and require research ,process returns, while still handling incoming calls. Phone calls are typically directed to you because both your first and last name must be provided along with your phone number and extension.You are expected adhere to 4 mins a call. Internal partners you work with are rude and everything will fall on your shoulders because you are expected to be liaison between the customer and back office team sales etc.
I would strongly advise someone to reconsider this role unless you are trying to just have a temp job for nice income and or move forward in another company within the year or so. The turnover is now at 93% percent for certain departments that includes Tri-Anim within Sarnova.
There isn't much promotion within Sarnova. Once you work 12 months are you open to apply to different roles however There are few roles like inside sales, contracts. Higher positions like management, accounting, corporate, human resources etc. They are limited and typically look for external candidates with a bachelor degree and prior years experience.
Lastly health insurance is okay there are 2 choices to pick from low and high with a choice of a HSA. However the heath insurance will be costly with both eye and dental the amount out of each check came to $130.00 per check and 410K does not match I believe only at 2%. The PTO you only receive 1 day within the first 90 days the other 2 weeks are accrued with hours worked and each 4 hours given each time you get paid. You cannot use this time within the 90 days and you aren't allowed time off until after 90 days of employment. I hope this information helps someone make a informed decision.
