Is Sears a good company to work for as a Store Support Associate?

Store Support Associate professionals working at Sears have rated their employer with 3.5 out of 5 stars in 273 Glassdoor reviews. This is an average score with the overall rating of Sears employees being 3.5 out of 5 stars. Search open Store Support Associate Jobs at Sears now and start preparing for your job interview by browsing frequently asked Store Support Associate interview questions at Sears .

Does Sears pay Store Support Associate employees well?

Store Support Associate professionals rate their compensation and benefits at Sears with 3.9 out of 5 stars based on 273 anonymously submitted employee reviews. This is 26.1% better than the company average rating for salary and benefits. Find out more about Store Support Associate salaries at Sears.

How happy are Store Support Associate professionals working at Sears?

89% of Store Support Associate employees at Sears would recommend their employer to a friend. This rating has decreased by 1% in the past 12 months. Store Support Associate professionals have also rated Sears with a 2.3 rating for work-life-balance, 4.8 rating for diversity and inclusion, 4.6 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at Sears?

Sales Associate (1259) , Cashier (836) , Sales Associate/Cashier (259) , Consultative Sales Associate (196) , Manager (185) , Customer Service Representative (168) , Store Manager (149) , Sales Consultant (137) , Backroom Associate (113) , Sales (113) , Retail Sales Associate (111) , MCA (107) , Assistant Manager (99) , Assistant Store Manager (86) , Director (80)

What are the pros of working at Sears according to real employee reviews?

"There really are no pros for the company I did work with some really great people though." ((in 1075 reviews)); "Great coworkers help make the day go by fast and worth it to come into work." ((in 487 reviews)); "The only two good things that I can think of are it's easy to get and flexible hours." ((in 455 reviews)); "Good work life balance and flexible" ((in 250 reviews)); "Flexible schedule and days off" ((in 229 reviews))

What are the cons of working at Sears according to real employee reviews?

"Poor management throughout the entire company in all departments.They are more worried about their social lives than improving the company" ((in 1178 reviews)); "low pay and be prepared to know spanish if working in Miami area or else you'll be struggling" ((in 997 reviews)); "The managers do this so they don't have to do any actual work themselves." ((in 500 reviews)); "No benefits until employed 6 months and then very costly compared to others in the field." ((in 320 reviews)); "Poor upper management treated associates poorly" ((in 294 reviews))

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Sears

Sears Store Support Associate reviews

3.5

89% would recommend to a friend

(273 total reviews)

Edward S. Lampert

9% approve of CEO

8% positive business outlook

Ratings by category

4.8

Diversity & inclusion

4.6

Culture & values

4.6

Senior management

3.9

Compensation and benefits

3.1

Career opportunities

2.3

Work/Life balance

Store Support Associate employees have rated Sears with 3.5 out of 5 stars, based on 273 company reviews on Glassdoor. This indicates that most Store Support Associate professionals have a good working experience there. Sears is rated in line with the average (within 1 standard deviation) by Store Support Associate professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

273 reviews

4.0

Mar 28, 2026

Strong teamwork but low hourly pay

Store support associate

Recommend

CEO approval

Business Outlook

Pros

Customer service, communication, teamwork, Helping customers

Cons

Typically hourly and on the lower end (~$15–$17/hr range depending on area)

2.0

Sep 7, 2025

Was great until Ed Lampert became CEO

Store manager

Recommend

CEO approval

Business Outlook

Pros

Great informational system from all the manufacturers. It was personally nice to help a customer receive what was needed and wanted.

Cons

Service technicians, were removed from stores, had to ship out anything that could fit into a vacuum cleaner box to get serviced. Receiving less backroom stock to sell to customers. Not receiving POS materials for sales and promotional holiday events. Cutting the marketing for the stores. Cutting the commissions on sales. Not investing in Sears.com, lost a lot of business. Mr. Lampert was detrimental to SEARS as a whole.

5.0

Apr 7, 2025

Sears Compensation

Store manager

Recommend

CEO approval

Business Outlook

Pros

Great company While it lasted. Great deals on many items.

Cons

Mostly went out of business and is almost gone.

Viewing 1 - 3 of 273 Reviews

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Sears reviews Sears Store Support Associate reviews

Sears

Sears Store Support Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Strong teamwork but low hourly pay

Was great until Ed Lampert became CEO

Sears Compensation

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